Deborah Lashley
Lufkin,TX
Summary
Dynamic Business Process Outsourcing Agent at E-Tech/National Debt Relief, recognized for enhancing client satisfaction through exceptional customer service and effective conflict resolution. Proven ability in documenting information accurately and building strong relationships, while consistently achieving operational goals and fostering a positive client experience.
Overview
22
22
years of professional experience
Work History
Business Process Outsourcing Agent
E-Tech/National Debt Relief
02.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Teacher's Assistant
Headstart Daycare
10.2003 - 03.2005
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
GED -
Midland College
Midland, Texas, TX05-1997
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Goal-oriented mindset
- Organizational skills
- Clear communication
- Customer complaint resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Call management
- Critical thinking
- Information documentation
- Conflict resolution
- Persuasive speaking
- Recordkeeping proficiency
- Polite communication skills
- Product sales
- Schedule management
- Internet savvy
- Report creation
- Business correspondence
- Business development
- Stress management
- Customer service
- Strong communication
- Resolving customer issues
- Follow-up calling
- Attention to detail
- Client relations
- Analytical and logical thinking
- Client relationship management
- Negotiation
- Basic math
- Social media savvy
- Articulate and persuasive
Timeline
Business Process Outsourcing Agent
E-Tech/National Debt Relief
02.2023 - Current
Teacher's Assistant
Headstart Daycare
10.2003 - 03.2005
GED -
Midland College
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