Deborah Laughery
University Park
Summary
Dynamic leader with over 25 years of experience in customer service. I enjoy excelling in customer relations and strategic planning. Skilled in team management and problem-solving, I boosted staff morale and financial growth. My strong work ethic and leadership have consistently enhanced operational efficiency and customer satisfaction, fostering repeat business and a positive workplace culture.
Overview
23
23
years of professional experience
Work History
Formal Dining Room Manager
Lakewood Ranch Golf and Country Club
03.2022 - Current
- Facilitated smooth communication between front-of-house teams with back-of-house staff to improve overall efficiency during peak hours in the formal dining room.
- Played a key role in maintaining the restaurant''s positive reputation by swiftly addressing any customer complaints or concerns, ensuring complete satisfaction for all parties involved.
- Led staff meetings to discuss performance metrics, review operational procedures, and address any concerns or challenges faced by the team members.
- Streamlined operations by effectively managing schedules, delegating tasks, and monitoring performance of the team members.
- Boosted employee morale through effective recognition programs and timely performance feedback, resulting in lower staff turnover rates.
- Generated repeat business by establishing strong relationships with guests and providing personalized dining experiences based on their preferences.
Server /Corporate Trainer
Columbia Restaurant
04.2012 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Owner/President
Chesapeake Outerwear, Inc.
03.2002 - 10.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Public Relations / Communications
Marist College
Poughkeepsie06-1995
Skills
- Strong work ethic
- Customer relations
- Leadership team building
- Exceptional customer service
- Mentorship
- Verbal and written communication
- Team management
- Staff management
- Strong leadership
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Formal Dining Room Manager
Lakewood Ranch Golf and Country Club
03.2022 - Current
Server /Corporate Trainer
Columbia Restaurant
04.2012 - 09.2021
Owner/President
Chesapeake Outerwear, Inc.
03.2002 - 10.2010
Bachelor of Arts - Public Relations / Communications
Marist College
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