DEBORAH L. CAZE

• Assist customers with opening new accounts and guiding them through application requirements.

• Provide ongoing account maintenance support, including troubleshooting everyday issues.

• Deliver exceptional customer service by greeting clients and offering tailored solutions.

• Educate customers on banking products, digital tools, and account security best practices.

• Maintain a professional environment and uphold Capital One service standards.

• Handle telephone calls, emails, and correspondence, directing inquiries to appropriate legal personnel.
• Prepare and send correspondence to clients, ensuring clear and professional communication.
• Manage office supplies and equipment, including ordering and inventory control.
• Provide administrative support to attorneys and paralegals, including managing calendars, scheduling appointments, and coordinating meetings.
• Maintain and organize physical and electronic case files, ensuring confidentiality and compliance with legal procedures.

• Deliver exceptional customer service by addressing inquiries, resolving issues, and managing customer concerns in a professional manner.
• Provide information about available storage units, pricing, and promotional offers to prospective customers.
• Handle cash transactions, process payments, and maintain accurate financial records.
• Manage and update customer records, handle documentation, and maintain accurate filing systems.

• Set up the Boutique and contribute to the maintenance of the boutique's appearance according to company policy.
• Provide customer care by welcoming the Boutique clientele and identifying their needs.
• Comply with all safety and health-related corporate policies by ensuring safe working conditions.
• Demonstrate product knowledge including merchandise features and benefits to maximize sales.
• Have computer skills to operate the POS register and email systems.
• Relationship management/ Team player.
• Computer Literacy/ Proficient in Microsoft Office.
• Trilingual (English, Creole, French).
• Outstanding customer service.

• Greet patients; notify appropriate personnel of patient arrival; obtain consent forms.
• Obtain accurate patient information, including insurance, patient demographics, etc. for entry into the EMR (electronic medical record) system.
• Participate in educational training and orientation to maintain and advance competency.