Deborah Leak

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Established and optimized forecasted demands.
• Hiring employees, onboarding processes and establishing position-related requirements.

2007-2012 BEAUTY ADVISOR MANAGER

• Helped customers find the right face regiments / products and hold special events by different vendors.
• Arranged merchandise to present visually appealing displays and attract customers.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.
• Met sales goals, stocking, ordering, hiring ,providing consistent and reliable service.

2012-2018 ASSISTANT MANAGER

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Vendor checking in and credits
• Approving payroll for employees.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Overall presentation of the store maximizing sales.

2018-2020 STORE MANAGER

• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses..
• Weekly reconciliation on vendor invoices.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Developed talent by hiring, training, and coaching a efficient team.
• Ensuring employees are doing daily/monthly tasks, providing a clean, safe environment for customers and guests.

SUPERVISOR 2021

• Responsible for beauty quadrant, ordering, stocking the sales floor while checking out dates and setting planograms.
• Setting up locked cases and resetting planograms to fit to the customer's needs.
• Vendor checking in.