ELIZABETH OLIVOS ROMERO
Orange,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Mercy House, Huntington Beach Navigation Center
12.2021 - Current
- Attend City meetings and review mutual clients with City Social Workers
- Supervise 5 housing navigators
- Assist, instruct and delegate tasks among the housing navigation team
- Conduct weekly check ins with navigation team
- Issue disciplinary verbal warnings, and /or write ups
- Create reports: monthly data points and CES Roster updates as needed
- Attend weekly CES match meetings, Veteran Meetings, TAY match meetings
- Interview prospective employee(s)
- Coordinate meetings with service providers and other OC agencies
- Work with Housing Authorities; Santa Ana Housing Authority, Orange County Housing Authority, Anaheim Housing Authority, and Garden Grove Housing Authority
- Communicate with landlords and managements for vacancies, and move in dates
- Collaborate with Housing Solution Teams: MH EHV team, PATH EHV team, RRH, CAL AIM team.
Housing Navigator
Mercy House, The LINK
11.2018 - 10.2020
- Assisted guests with obtaining vital documents necessary for housing
- Located and brought sources to the shelter such as MHA, Project Friendship, and SSA
- Directed, aided, assessed guests with employment services
- Communicated with guests and partnering concerning pending legal matters or enrollment with WPC.
Independent Contractor
Premier Lender Services
01.2014 - 04.2015
- Expedited, clarified, & resolved customer issues including tracking faxes, answering calls, explaining company policies, and procedures
- Exhibited advanced written & oral communication as a liaison between notary & lenders for refinancing and mortgages
- Managed the schedules of 35-50 notaries.
Education
Bachelor of Arts in Sociology -
California State University, Long Beach
01.2015
Associate Degree in Behavioral Studies -
Riverside Community College
01.2013
Skills
- Project Management
- Project restructuring
- Complex Problem-Solving
- Business Administration
- Processes and procedures
- Priority management
- Schedule development
- Program Evaluation
- Training and mentoring
- Staff Discipline
Certification
- Certificate of Appreciation-Volunteering Job Fair, 02/2015
- Certificate of Career Preparation in Computer Applications-Office Fast Track, 06/2012
Volunteer Experience
- Long Beach Coalition for Good Jobs and Healthy Community, 05/2015, Current, Analyzed and conveyed city issues to the public, Participated in team building activities and public engagements, Assisted community organizer in the facilitation of office duties
- Los Angeles Alliance for a New Economy, 04/2015, Current, Data entry, coordinated/organized events, Collaborated with students, members of the City Council, and Leadership committees
- National Organization for Women, 04/2015, Current, Member: active participant in community events
Timeline
Supervisor
Mercy House, Huntington Beach Navigation Center
12.2021 - Current
Housing Navigator
Mercy House, The LINK
11.2018 - 10.2020
Independent Contractor
Premier Lender Services
01.2014 - 04.2015
Bachelor of Arts in Sociology -
California State University, Long Beach
Associate Degree in Behavioral Studies -
Riverside Community College
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