Deborah Lee-Reyes
Berkeley,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
Supervisor
Securitas Security Services USA
South San Francisco, CA
06.2014 - 11.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
Supervisor
Securitas Security Services USA
San Francisco, CA
02.2012 - 06.2014
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
Account Manager
Securitas Security Services USA
San Francisco, CA
06.2011 - 06.2014
- Acted as main point of contact in matters relating to client concerns and needs.
- Greeted and assisted customers to foster positive experiences.
- Reduced process lags by training employees on best practices and protocols.
- Recognized security risks to properly handle situations.
Education
Bachelor of Science - Finance/Economics
Golden Gate University
San Francisco, CA04.2011
Skills
- Inventory Control
- Data Analytics
- Operations Management
- Staff Management
Accomplishments
- Promoted from Security Officer to Lead
- Promoted from Lead Officer to Supervisor
- Promoted form Supervisor to Account Manager-Supervised 20 Campuses at Academy of Art University
- Promoted To Field Service Manager
Security Officer of The Month 2008
Security Officer of The Year 2008
Supervisor of The Month 2010
Supervisor of The Year 2010
Supervisor of The Month 2020
Supervisor of The Year 202 0
Timeline
Supervisor
Securitas Security Services USA
06.2014 - 11.2020
Supervisor
Securitas Security Services USA
02.2012 - 06.2014
Account Manager
Securitas Security Services USA
06.2011 - 06.2014
Bachelor of Science - Finance/Economics
Golden Gate University