Deborah Lentz
Vero Beach,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Personal Banker
Valley Bank
Wayne, NJ
08.2019 - 06.2024
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Followed operational standards, promoting security, risk management and compliance.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Assistant Branch Manager
BankUnited
Miami, FL
11.2009 - 08.2019
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Developed strategy to achieve target sales goals.
- Supervised branch team, providing management with performance assessment suggestions.
- Planned work schedules to maintain adequate staffing levels.
- Coordinated preparation of external audit materials and external financial reporting.
- Supported outside sales force in servicing and obtaining new business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
High School Diploma -
Bolivar Central School
Bolivar, NY06-1973
Some College (No Degree) - Human Resources Management
Florida Atlantic University
Boca Raton, FLSkills
- Relationship building and management
- Cash Handling
- Sales Growth
- Branch operations
- Customer Service
- Account Maintenance
- Opportunity Identification
- Banking Policies and Procedures
Accomplishments
I was ranked #1 Top Performer, Personal Banker in 2022 for outstanding sales and service and was ranked #5 Top Performer, Personal Banker in 2023.
Timeline
Personal Banker
Valley Bank
08.2019 - 06.2024
Assistant Branch Manager
BankUnited
11.2009 - 08.2019
High School Diploma -
Bolivar Central School
Some College (No Degree) - Human Resources Management
Florida Atlantic University