Deborah Leyva
Surprise,AZ
Summary
Dynamic Account Relationship Manager with a proven track record at Discover, enhancing customer satisfaction through effective communication and issue resolution. Skilled in client relationship management and team leadership, I foster loyalty and retention while implementing innovative strategies to improve service delivery and operational efficiency. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Account Relationship Manger Customer Service
Capital One/Discover Financial
10.2024 - Current
- Facilitated resolution of customer inquiries and issues, contributing to enhanced satisfaction outcomes.
- Evaluated customer service operations and implemented strategies to enhance efficiency.
- Guided junior staff development to enhance team collaboration and performance.
- Analyzed and interpreted customer feedback to enhance service standards.
- Elevated client satisfaction through implementation of effective communication strategies and prompt follow-ups.
- Strengthened account retention by implementing consistent client communication and proactively identifying issues.
- Fostered customer loyalty through diligent follow-up on outstanding issues and proactive problem resolution.
- Fostered robust client relationships through proactive concern resolution and timely solution delivery.
- Fostered and maintained relationships with new and existing clients to ensure delivery of expert guidance.
- Managed customer inquiries and resolved complaints to foster trust and satisfaction.
- Cultivated in-depth knowledge of banking products and distribution channels to enhance service support.
- Led brainstorming sessions with staff to cultivate and enhance innovative strategies for service delivery improvement.
Gym Owner/Gym Director/Coach
Top Gun Cheer
Peoria, AZ
04.1998 - 04.2020
- Developed and implemented operational protocols to enhance gym efficiency and member satisfaction.
- Led staff training programs to improve service delivery and coaching techniques.
- Managed budgeting and financial forecasting to ensure profitability and sustainability of operations.
- Oversaw facility maintenance, ensuring compliance with safety regulations and cleanliness standards.
- Analyzed performance metrics to identify areas for improvement in team performance and client retention.
- Coordinated marketing initiatives to increase membership enrollment and community outreach efforts.
- Fostered a positive team culture, mentoring employees to develop their skills and advance their careers.
- Drove brand awareness and created a positive image for the gym in local media outlets through press releases, event sponsorships, and community involvement initiatives.
- Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.
- Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
Adult Probation Officer
Maricopa County Superior Court
Phoenix, AZ
05.1996 - 11.2001
- Conducted regular assessments of probationers to evaluate compliance with court orders.
- Developed individualized supervision plans tailored to specific rehabilitation needs.
- Monitored probationer progress through ongoing communication and case management systems.
- Collaborated with community resources to facilitate access to support services for clients.
- Trained junior officers on best practices for case documentation and reporting procedures.
- Maintained accurate records of probationer activities, facilitating informed decision-making during review hearings and meetings.
- Participated in ongoing professional development opportunities to maintain current knowledge on best practices in adult probation management.
- Increased efficiency in case management through the use of digital tools, streamlining documentation and communication processes.
- Conducted home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.
- Collaborated effectively with law enforcement agencies on investigations related to violations of probation terms or other criminal activities.
- Developed positive relationships with probationers, fostering trust and encouraging adherence to supervision requirements.
- Provided expert testimony in court proceedings regarding individual cases, contributing to fair adjudication outcomes for offenders under supervision.
- Assisted probationers in developing and adhering to individualized case plans, setting achievable goals and tracking progress over time.
- Contributed to a safe work environment by consistently reporting concerning behaviors or potential threats from supervised individuals promptly.
- Effectively managed large caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
- Enhanced community safety by diligently monitoring adult probationers and ensuring compliance with court-ordered conditions.
- Wrote progress reports and testified under oath at court hearings.
- Adhered to legal requirements by performing office, home, and employment visits.
- Suggested special community service rehabilitation programs to help further support offenders.
- Supervised offenders to reduce risk to community.
- Completed reports on behalf of court and associated legal entities.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Maintained compliance with all legal statutes, policies, and procedures.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Maintained organized offender records and documentation in compliance with department and legal standards.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZSkills
Customer service
Time management
Attention to detail
Excellent communication
Customer relationships
Team leadership
Critical thinking
Client relationships
Schedule management
Written and verbal communication
Relationship building and management
Customer relationship management
Risk management
Issue resolution
Banking
Client engagement
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Active listening
Adaptability and flexibility
Verbal and written communication
Decision-making
Detail-oriented
Team building
Effective communication
Timeline
Account Relationship Manger Customer Service
Capital One/Discover Financial
10.2024 - Current
Gym Owner/Gym Director/Coach
Top Gun Cheer
04.1998 - 04.2020
Adult Probation Officer
Maricopa County Superior Court
05.1996 - 11.2001
Bachelor of Science - Business Administration And Management
University of Phoenix