Deborah Linkous
Christiansburg,Virginia
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing fifteen years of related experience combined with results-focused and quality-driven approach.
Overview
32
32
years of professional experience
Work History
Property Manager
Security Self Storaage
Blacksburg, VA
06.2008 - 06.2022
- Assessed rental applications and approved or denied prospective tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Sales Manager
Shelor Motor Mile
Christiansburg, Virginia
03.2003 - 01.2008
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Attended trade shows for in-person engagement and network building.
Rental Property Manager
Shaw Construction And Management/Shelor Motor Mile
Christiansburg, Virginia
Same - 01.2008
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Processed applications from potential renters to verify income, credit history, and references.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Prepared and submitted reports to supervisor.
- Oversaw maintenance of rental property.
- Conducted regular inspections of rental properties to ensure compliance with safety regulations.
- Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
- Inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear requiring repairs.
- Prepared monthly financial reports detailing expenses, revenues, occupancy rates. for management review.
- Handled tenant complaints and inquiries in a timely manner.
Owner Trucking Company
Linkous Trucking
Christiansburg, VA
01.1990 - 02.2000
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Coordinated with trucking supervisor schedules for product deliveries and vehicle maintenance.
Loan Officer/Loan Officer/Branch Manager
First National Bank
Christiansburg, Virginia
Not Sure - Not Sure
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Verified accuracy of loan documents prior to approval.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Ensuring compliance with banking regulations and policies.
- Providing guidance to junior staff members in resolving customer queries.
- Developing strategies to improve operational efficiency and customer satisfaction.
- Analyzing financial data to ensure accuracy of records and transactions.
- Maintaining up-to-date knowledge of banking products and services offered by the bank.
- Recommending changes in procedures or policies to enhance operational effectiveness.
- Overseeing daily cash position at the branch and ensuring adequate liquidity is maintained.
- Participating in regular meetings with senior management to review progress on various initiatives.
- Managing workflow within the branch team to optimize productivity levels.
- Performing periodic audits on accounts opened by customers at the branch.
Education
High School Diploma -
Christiansburg High School
Christiansburg, VA05-1973
Banking classes
New River Community College
Dublin, VASkills
- Loan Processing
- Property Management
- Tenant relations
Timeline
Property Manager
Security Self Storaage
06.2008 - 06.2022
Sales Manager
Shelor Motor Mile
03.2003 - 01.2008
Owner Trucking Company
Linkous Trucking
01.1990 - 02.2000
Rental Property Manager
Shaw Construction And Management/Shelor Motor Mile
Same - 01.2008
Loan Officer/Loan Officer/Branch Manager
First National Bank
Not Sure - Not Sure
High School Diploma -
Christiansburg High School
Banking classes
New River Community College