Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Deborah Liston

MILTON

Summary

Dynamic Administrative Assistant with extensive experience at Valley Cities Counseling and Consultation, excelling in client scheduling and service delivery. Proven ability in problem-solving and negotiations, ensuring compliance with HIPAA regulations. Skilled in training new hires and managing front desk operations, enhancing overall clinic efficiency and client satisfaction.

Overview

28
28
years of professional experience

Work History

Administrative Assistant

Valley Cities Counseling and Consultation
Kent
02.2023 - 08.2025
  • Front Desk ,Greetings clients, answering question about the clinic and services provided
  • Scheduling clients for all providers who work for Valley Cities
  • Answering emails in timely matter to help Providers with scheduling and speaking with the clients
  • Checking in Clients and letting Providers know clients are there for appointments
  • Following HIPPA Laws to maintain client privacy

Call Center Representative

Parallon
10.2020 - 01.2022
  • Company Overview: Tennessee
  • Customer service working with patients to resolve past due accounts
  • Obtaining Attorney information for Legal department
  • Working with patients to get current Insurance information for billing
  • Working daily on dialer taking payments and negotiations for settlements
  • Handling disputes
  • Tennessee

Accounts Manager

Health Services Asset Management owned by Providence Health and Services
Renton
02.2012 - 07.2020
  • Customer service with patients to resolve delinquent medical accounts
  • Help in training of new hires
  • Work with all types of insurance companies to resolve accounts, including work comp, Labor and Industries and MVA
  • Work with Attorneys to settle cases.
  • Complete knowledge in FDCPA, HIPAA, PHI and follow guidelines with each call
  • Work on the auto dialer to contact patients for resolve.
  • Team functions Coordinator

Collector /Legal specialist

Merchants Credit Association
Bellevue
04.2011 - 01.2012
  • Telephone collections and negotiations of delinquent accounts
  • Locate assets and prepare accounts for legal action
  • Handling disputes, Attorney cases, bankruptcy and probates
  • Skip tracing tools to locate consumers
  • Work with insurance companies to resolve accounts

Collector/ Collection Supervisor

Asset Recovery Group
Federal Way
05.1997 - 09.2010
  • Office manager
  • Telephone collections and negotiations
  • Locate assets to prepare for legal action
  • Learn and teach all laws for third party collections
  • Using skip tracing tools to locate consumers
  • Handling disputes, Attorney cases, bankruptcy and probates
  • Supervising all daily duties
  • Interviews, hiring and training new hires
  • Tracking production and money collected
  • Creating daily and weekly schedules for collections
  • Handling all clerical duties
  • Following reports and Queues for our clients to monitor collections

Education

High School Diploma -

Wilson High School
Wilson, TX

Skills

  • Front Desk duties
  • Scheduling
  • Greeting clients
  • Checking in for appointments
  • Hiring
  • Training
  • Customer service
  • Problem solving
  • Credible Client Charts
  • Provider scheduling
  • AS400
  • Outlook
  • FDCPA
  • HIPPA
  • Bankruptcy laws
  • Probate laws
  • Telephone collections
  • Negotiations
  • CUBS
  • AVAYA
  • Working remotely
  • Dialer
  • DM

Activities

  • I have achieved many certificates of awards and accomplishments over the last 23 years. Collector of the year, among many others. It is very important to me to always give my best and to be the best employee I can be at all times. I take much pride in this.
  • I love all types of sports and have competed since a very young age. I have used my experience in playing and coaching to help me teach while in my supervisor positions.

Timeline

Administrative Assistant

Valley Cities Counseling and Consultation
02.2023 - 08.2025

Call Center Representative

Parallon
10.2020 - 01.2022

Accounts Manager

Health Services Asset Management owned by Providence Health and Services
02.2012 - 07.2020

Collector /Legal specialist

Merchants Credit Association
04.2011 - 01.2012

Collector/ Collection Supervisor

Asset Recovery Group
05.1997 - 09.2010

High School Diploma -

Wilson High School

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