Deborah Little
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
Work History
Communications Operator
Department Of Parks And Recreation
11.2009 - 03.2023
- Connected callers with appropriate professional, department or business.
- Assisted customers daily by answering questions and transferring to appropriate departments.
- Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Telemarketing Representative
K-Designers
11.1997 - 11.2006
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
Bachelor of Arts - Liberal Arts And Sciences
Sacramento State University California
Sacramento, CA06.2005
Skills
- Customer Service and Assistance
- Troubleshooting and Resolution
- Strong Telephone Etiquette
- Team Goals
- Stress Management
- Process Transactions
Timeline
Communications Operator
Department Of Parks And Recreation
11.2009 - 03.2023
Telemarketing Representative
K-Designers
11.1997 - 11.2006
Bachelor of Arts - Liberal Arts And Sciences
Sacramento State University California