Microsoft Word & Excel
Deborah Lohnes
North Grafton,MA
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Multi-tasking Manager well-known for creating positive workplace culture .
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent customer service skills and ability to deal with difficult clients resulting in a positive outcome.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Coleman House
06.2006 - 05.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Business Administration
Suffolk University
Boston, MA05-2006
Skills
- Business operations management
- Business recordkeeping
- File systems maintenance
- Employee onboarding
- Records management
- Spreadsheet and database creation
- Office inventory oversight
- Report and document preparation
- Inventory control
- Payroll and budgeting
- Human resources
- Payroll processing
- Human resources management
Software
Matrix Financial
Harper's Payroll
Timeline
Business Office Manager
Coleman House
06.2006 - 05.2025
Bachelor of Science - Business Administration
Suffolk University
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