Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBORAH LOWMAN

Administrative Assistant
Carmichaels,PA

Summary

Dynamic leader with over 15 years of experience, recognized for a personable approach and meticulous attention to detail. Proven ability to prioritize and manage multiple tasks simultaneously while consistently delivering project objectives. Expertise in fostering collaborative environments that drive team performance and enhance productivity. Committed to achieving excellence through strategic planning and effective execution.

Overview

17
17
years of professional experience

Work History

Community Engagement Specialist

Southwestern Pennsylvania Human Services, Inc.
05.2023 - 07.2025
  • Implements and monitors consumer rehabilitation plans and assists in the daily operation of program activities.
  • Conducts Psychosocial Assessments and Re-assessments of consumers to develop and update individualized Treatment Plans.
  • Serves as an advocate to identify and access entitlement resources, employment opportunities, available social services and affordable housing.
  • Coordinates linkage and access to identified resources, assisting housing recipients with attaining income, especially employment opportunities, through coaching, training and coordination, including coordination of transportation, if necessary.
  • Provides supportive coaching, case management and intensive life skills training to individuals and client groups.
  • Maintains current client case record activity and progress, prepares and submits all required program forms, reports and documentation in an accurate and timely manner, including all required annual updates in their paper and electronic records.
  • Serves as a member of the individuals treatment team and maintains appropriate communication with external programs and community resources.
  • Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.

Administrative Assistant

Wiles Hill Community Center
11.2022 - 03.2023
  • Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
  • Was in charge of scheduling, managing reservations, and sending confirmations for reservations and enrollments in classes.
  • Visitors were escorted to specific offices or classes etc. by me.
  • Oversaw all aspects of reception, including greeting visitors, and answering phones.
  • Answered an average of 20 to 40 calls, and emails, per day, responding to customer inquiries, resolving problems, and informing customers about new programs and classes.
  • Kept track of expenses and kept accounting records in ActiveNet software and Quickbooks.
  • Managed client correspondence and communications while optimizing office functions.
  • Performed all clerical tasks independently.

Human Resources Representative

Pyramid Consulting
11.2021 - 07.2022
  • Handled escalated cases/questions and handled private employee information in a discrete manner.
  • Communicates and resolves escalated employee inquires.
  • Manages 25 plus cases and follows up with an additional 15 plus cases per day.
  • Partners with other HR, legal, and medical departments to promote team alignment.
  • Resolves cases with employees, managers/supervisors, legal, medical, and HR in accordance with service level agreements.
  • Actively identifies opportunities for educating the team on best practices.
  • Supports and processes work as assigned.
  • Continually evaluates existing work processes and prospective processes work to ensure the most effective use of resources.
  • Makes recommendations for process improvements.
  • Partners with HR Business Partners to facilitate knowledge transfer between the service center and HR departments.
  • Supports service center staff relative to phone traffic as needed.

Customer Service Representative

Insight Global
08.2020 - 06.2021
  • Provided exemplary communication services to close contacts in order to exchange needed information and instructions for resolution of close contact concerns. This was commonly done through the use of a directed script followed, based on information provided by the contact
  • Contacts were provided detailed strategies for quarantine procedures, monitoring of symptoms and mitigation of spreading virus via contact.
  • Established communications with direct line supervisors in order to provide updates on progress and conduct various training.
  • Collated information gathered from close contacts in order to establish systematic documentation of known contact incidents through the use of SharePoint and other software databases.

Administrative Assistant

National Mine Health & Safety Academy
04.2014 - 10.2019
  • Provided technical assistance services for a variety of office machinery preventing the need of requesting a service technician.
  • Established access permissions to computers, internet, and other tech devices for patrons.
  • Developed a process for receiving loaned materials and returning them to their appropriate locations in an efficient manner which improved productivity for the library.
  • Utilized a variety of software and devices in order to reduce physical inventory by transferring technical documents to a digitized format.
  • Scanned and digitized all technical documents added to library collection using photoshop, and adobe acrobat.

Recorder/Police Department Clerk

Town of Quinwood
08.2008 - 06.2013
  • Developed and coordinated an online system to maintain and manage finances, billing, and bank accounts in a fashion to facilitate ease of use for office staff and town council.
  • Coordinated with the Chief of Police to develop a standardized fine system for all offenses to ensure an unbiased process of penalizing violators for state and local laws.
  • Coordinated with the Chief of Police and Town Council to develop, promote, and host a variety of community events to build relations with residents and establish a welcoming environment to both tourists and locals. This includes a successful return of a long-standing tradition of “Quinwood Days” that had not been observed in nearly eight years prior.
  • Prepared all documents, agendas, and scheduling for town council meetings in order to ensure the most productivity for each session as they were held monthly.
  • Implemented the use of a payroll system to reduce the time and effort used in preparing payroll and taxes for the entire staff and council of Quinwood.
  • Increased the revenue base for the town through a cooperative effort by retiring the existing use of B&O taxes which impacted local businesses and implemented a 1% sales tax on products and services. This action resulted in an increased revenue of approximately $35K to the town.
  • Coordinated efforts with the Chief of Police to develop a process for recovering outstanding debts/fines due the town by establishing a network of agencies to identify and locate individuals in violation of adjudication.

Education

Associate of Applied Science - Professional Office Systems Technology

New River Community And Technical College
Lewisburg, WV
01.2010

Skills

  • Case management
  • Computer proficiency
  • Spreadsheets
  • Cash deposits
  • Microsoft Excel
  • Activenet
  • Sharepoint
  • Quickbooks
  • Salesforce
  • Office management

Timeline

Community Engagement Specialist

Southwestern Pennsylvania Human Services, Inc.
05.2023 - 07.2025

Administrative Assistant

Wiles Hill Community Center
11.2022 - 03.2023

Human Resources Representative

Pyramid Consulting
11.2021 - 07.2022

Customer Service Representative

Insight Global
08.2020 - 06.2021

Administrative Assistant

National Mine Health & Safety Academy
04.2014 - 10.2019

Recorder/Police Department Clerk

Town of Quinwood
08.2008 - 06.2013

Associate of Applied Science - Professional Office Systems Technology

New River Community And Technical College

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