Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Deborah Lozano

Billing Supervisor/BOC
Harlingen,TX

Summary

Dynamic Billing Specialist with proven expertise at Macpherson Medical Supply, adept at resolving complex billing discrepancies and enhancing client relationships. Skilled in insurance verification and customer service, I successfully negotiated disputed claims, ensuring compliance and improving cash flow. Recognized for meticulous attention to detail and strong problem-solving abilities, contributing to operational efficiency.

Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
years of professional experience

Work History

Macpherson Medical Supply

Billing Specialist
07.2008 - 03.2025

Job overview

  • Conducted research to identify and resolve billing discrepancies.
  • Collaborated with colleagues to resolve complex billing issues.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Regularly monitored adjustments in billing rules to maintain regulatory compliance.
  • Enhanced client relationships by addressing billing issues and concerns promptly.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
  • Developed solid relationships with healthcare professionals and insurers to expedite the resolution of billing discrepancies.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Education

National Career Institute
Harlingen, TX

Certificte from Legal Secretary/Paralegal

University Overview

Skills

  • Insurance verification
  • Invoice processing
  • Customer service
  • Billing systems and software
  • Data entry proficiency
  • Decision-making
  • HIPAA compliance
  • Claim submission
  • Denial management
  • Customer engagement
  • Month-end closing procedures
  • Medical billing expertise
  • Relationship building
  • Record preparation
  • Research and due diligence
  • Team collaboration
  • Collections
  • Regulatory compliance
  • Procedure development
  • Records organization and review
  • Audit procedures
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Client relationship management
  • Analytical thinking
  • Conflict resolution
  • Dispute resolution
  • Revenue cycle management
  • Data research
  • Medical coding
  • Report generation
  • Insurance claim processing
  • Billing best practices
  • Insurance confirmation
  • Medical billing and collections
  • Monthly billing management
  • Deductible management
  • Billing cycle management
  • Ttime management
  • Business operations support
  • Microsoft office
  • Account updating
  • Customer service support
  • Payment processing
  • Paperwork and documentation
  • Customer account management
  • Administrative support
  • Deadline adherence
  • Billing data verification
  • Billing document creation
  • Customer contact
  • 10-key data entry
  • Data analysis
  • Work Planning and Prioritization
  • Customer relations
  • Inquiry handling
  • Records research
  • Word processing
  • Billing statement review
  • Collections duties

Additional Information

Additional Information

CERTIFIED ABC MASTECTOMY FITTER

Languages

Spanish
Native or Bilingual

Timeline

Billing Specialist
Macpherson Medical Supply
07.2008 - 03.2025
National Career Institute
Certificte from Legal Secretary/Paralegal
Deborah LozanoBilling Supervisor/BOC