Deborah Luba
Reading,PA
Summary
Highly motivated and results-oriented professional with a strong reputation for excellence in managerial roles spanning over 15 years. Recognized for fostering a positive and collaborative team environment, bringing a unique blend of enthusiasm, expertise, and empathy to every role. With a solid background in leadership, merchandising, and customer service, relish the opportunity to inspire others and drive collective success through teamwork and shared goals.
Overview
18
18
years of professional experience
Work History
NE Community Support Program Coordinator
Supportive Concepts
11.2022 - 12.2023
- Facilitated regular weekly meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Direct Support Professional
Supportive Concepts
02.2021 - 11.2022
- Administered medication daily as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to medical and dental appointments to provide support.
Softlines Coordinator
Boscov's
03.2018 - 12.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Handled incoming and outgoing shipping and receiving activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Collaborated weekly with department managers to execute flawless floor moves and product placements, enhancing overall customer experience
Area Manager
Boscov's
06.2009 - 03.2018
- Led team of 10 to achieve company goals and exceed targets consistently, fostering positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Achieved high employee retention rates by creating inclusive work environment where staff felt valued and supported.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed day-to-day staffing and handled scheduling for departments employees.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Analyzed sales data to identify trends and areas for improvement, leading to more informed decision-making among store leaders.
Department Manager
Boscov's
10.2005 - 07.2009
- Managed inventory and receiving operations daily to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Bishop Conwell High School
Levittown, PA06.1989
Skills
- Effective Program Management
- Excellent leadership and Mentorship Abilities
- Admirable communication and interpersonal skills
- Outstanding Customer Service
- Excellent Administrative Abilities
- Advanced Inventory management skills
- Strategic Merchandising Expertise
- Generating schedules
- Program Improvements
- Proficient in Report Preparation and Analysis
- Staff Evaluation
- Positive Attitude and Enthusiasm
- Strong Team Player and Collaborator
- Dependability and Cooperation
- Problem-Solving
- Attention to Detail
Timeline
NE Community Support Program Coordinator
Supportive Concepts
11.2022 - 12.2023
Direct Support Professional
Supportive Concepts
02.2021 - 11.2022
Softlines Coordinator
Boscov's
03.2018 - 12.2020
Area Manager
Boscov's
06.2009 - 03.2018
Department Manager
Boscov's
10.2005 - 07.2009
High School Diploma -
Bishop Conwell High School
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