Summary
Overview
Work History
Education
Skills
Accomplishments
Caregiving
References
Timeline
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Deborah Lufkin

Manchester,NH

Summary

Proactive and bilingual Customer Service Administrator with several years of expertise in establishing key relationships with peers, upper management, and clients. Looking to bring successful background in assisting top-level customers and build upon company's services and market share.

Overview

6
6
years of professional experience

Work History

Customer Service Administrator

Synergy Home Care, Home Health Care
Nashua, NH
01.2015 - 02.2021
  • Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
  • Processed orders received from customers via telephone or online channels accurately.
  • Ensured compliance with company policies and procedures when dealing with customers.

LNA

Merrimack Haven assistant living home
Merrimack, New Hampshire New Hampshire
07.2018 - 06.2019
  • Cooking dinner at night doing all the laundry dispensing pills during the night when people needed them checked on people throughout tonight make sure they haven’t fallen out of bed or if they need anything I’m there to help and also calling 911 in case something severe happened within the home
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

PCA

Gsil Independent living
Manchester Hampshire, Washington New Hampshire New Hampshire
01.2016 - 06.2017

Education

Associate of Science - Accounting And Software Algebra

Newbury Junior College
Boston, Massachusetts

Skills

  • Payment processing
  • Customer needs assessment
  • Issue resolution
  • CRM software

Accomplishments

  • CPR courses Winchester school of nursing clinicals get very good grades very good in class although I was the oldest one at 58.

Caregiving

  • I took care of my bedridden mother since 1988 until 2001 until she passed away in my house and my dad who had early time is and he passed away 2004 in my house home health hospice taught me everything I needed to know even before I became a nurse I learned how to change his diapers use protective clothes, clothing from C diff and another disease that came from a nursing home. I was able to get a shower. She gave her shower every day stripped to bed laundry cooked. I had a left and I was able to put her in her recliner. She spent most of the day and she had a ramp to go outside and enjoy the fresh air with my dad and it really worked out very well for all of us , it was outside. I have my daughter probably the best thing I ever did in my life and I do it all over again.

References

References available upon request.

Timeline

LNA

Merrimack Haven assistant living home
07.2018 - 06.2019

PCA

Gsil Independent living
01.2016 - 06.2017

Customer Service Administrator

Synergy Home Care, Home Health Care
01.2015 - 02.2021

Associate of Science - Accounting And Software Algebra

Newbury Junior College
Deborah Lufkin