DEBORAH LUNSFORD
Fort Worth,TX
Summary
Accomplished data analyst professional offering robust analytical, communication, and teamwork skills, complemented by a proven ability to adapt to evolving environments. Prepared to leverage expertise, dedication, and enthusiasm to deliver meaningful contributions within collaborative work settings.
Overview
26
26
years of professional experience
Work History
Analyst
Independant
11.2024 - Current
- Used statistical methods to analyze data and generate useful business reports.
- Generated ad-hoc reports to evaluate specific business requirements.
- Used ticketing systems to manage and process support 5+ daily actions and requests.
- Provided assistance in data cleaning and creating import files for go-live.
Application Development Analyst
General Fasteners
02.2022 - 09.2024
- Used ticketing systems to manage and process support actions and requests and improved ticket routing by 90%
- Researched and analyzed transactional data to support project-related decisions.
- Designed best practice documentation for development in partnership with accounting team members to successfully define project and automate expense imports, decreasing manual entry and increasing accuracy by 80%.
Contract P21 Consultant
Flow Control
11.2021 - 01.2023
- Delivered on-site aid to customers and trained employees on best practices during key post go-live processes and transitions.
- Used ticketing system to manage and deliver superior services and effectively troubleshoot issues to 600+ users.
- Followed up with users to verify optimal customer satisfaction.
- Completed special projects assigned by management.
- Analyzed data to identify root causes of problems and recommend corrective actions.
P21 Analyst
Nelson Wholesale Services
03.2020 - 07.2021
- Defined project scope to handle data transition from retail Eagle software to P21.
- Managed data cleansing, mapping, and importing static data.
- Contributed to Point of Sale retail implementation.
- Assisted with maintenance of the P21 E-Commerce website for on-line sales.
- Collaborated with accounting to automate invoicing and statements for 400+ storage units, shifting from mostly manual to automated processes with 80% fewer errors and considerable time savings.
P21 Analyst
Howard Supply Company
03.2019 - 01.2020
- Piloted user training for latest version features, marking the first update since 2011.
- Defined project scope with management to migrate oil and gas rig repair process from production orders to service and maintenance functionality.
- During on-site location visits assessed current production order procedures.
- Collaborated with IT and external vendor to redact repair calibration PDF forms for use on iPad tablets to improve technician efficiency by 25%.
- Created comprehensive documents and training material to optimize technicians and branch manager adoption of the service and maintenance functionality.
P21 Specialist
Employee Owned Holdings
12.2012 - 02.2019
- Orchestrated with outside vendor EDI Tungsten invoice automation, achieving a 95% successful transmission rate within two months.
- Handled data transition for four acquired companies. Performed data cleansing, mapping, and import processes, reducing data errors by 70%.
- In partnership with Epicor implementation for the largest acquired company, mapped settings and fields from both databases resulting in a smoother transition.
- Supported new acquisitions on-site, resolving post-go-live issues and improving workflows with 30% productivity improvement.
- Assisted team members by imaging vendor invoices for Doc-Link implementation.
- Oversaw project timelines, ensuring deliverables met quality expectations and deadlines consistently.
Senior Application Consultant
Epicor Software Company
04.2000 - 11.2012
- Provided team members with actionable insights by delivering comprehensive trip reports based on over 1,000 client interactions, contributing to more efficient go-live processes.
- Analyzed and developed process solutions and training materials to meet best practice business requirements for customers.
- Consulted with clients both on-line and site visits to align system configuration software with customer priorities.
- Listened to users, communicated training and translated process information into easily understood terms.
- Kept current on new software versions and features.
Education
BBA - Business Administration
Texas Christian University
Fort Worth, TXSkills
- Analytical thinking
- Team Collaboration
- Process enhancement
- Critical thinking
- Business acumen
- Data interpretation
- Root-cause analysis
- Analytical problem solving
- SQL query writing
- Workflow Analysis
Timeline
Analyst
Independant
11.2024 - Current
Application Development Analyst
General Fasteners
02.2022 - 09.2024
Contract P21 Consultant
Flow Control
11.2021 - 01.2023
P21 Analyst
Nelson Wholesale Services
03.2020 - 07.2021
P21 Analyst
Howard Supply Company
03.2019 - 01.2020
P21 Specialist
Employee Owned Holdings
12.2012 - 02.2019
Senior Application Consultant
Epicor Software Company
04.2000 - 11.2012
BBA - Business Administration
Texas Christian University