DEBORAH LUONGO
Whitestone
Summary
Experienced health administration professional with proven capability in healthcare management and operational efficiency. Adept at fostering team collaboration and adapting to evolving needs to achieve results. Skilled in regulatory compliance, budgeting, and patient care coordination, with strong analytical and problem-solving abilities valued by employers. Reliable and results-driven, ready to make impactful contribution to any healthcare organization.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Union Plaza Care Center
09.2022 - 01.2024
- Assist the Administrator in planning, developing, organizing, implementing, and directing the day-to-day functions of the facility, its programs, and its activities
- Assist in the development and implementation of our written policies and procedures that govern the operation of the facility
- Develop and maintain written job descriptions and performance evaluations for each staff position. Review same with the Administrator
- Assist department directors in the development and use of 4jepartmental policies and procedures, and establish a rapport in and among departments so that each can realize the importance of teamwork
- Assist in establishing policies that govern the residents' right to quality of life and care as defined by each resident's comprehensive assessment and care plan
- Interpret the facility's policies and procedures to employees, residents, family members, visitors, government agencies, etc., as necessary or instructed
- Review the facility's policies and procedures periodically, at least annually, and make recommendations to the Administrator to assure continued compliance with current regulations
- Propose changes to employee handbook, as necessary. Assure that all employees, residents, visitors, and the general public follow established policies and procedures
- Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility
- Consult with department directors concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services. Report such findings/solutions to the Administrator
- In the absence of the Administrator, represent the facility at and participate in top level meetings
- Represent the facility in dealings with outside agencies, including governmental agencies and third-party payers, or provide and authorized representative of the facility when unable to attend such meetings
- Make written and oral reports/recommendations to the Administrator concerning the operation of the facility
- Prepare facility reports for Management Team and other reports as directed by the Administrator
- Conduct employee satisfaction interviews with new/current employees and exit interviews with terminated employees
- Maintain an adequate liaison with families and residents
Director of Nursing Services
Union Plaza Care Center
09.2019 - 09.2022
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Performed rounds to observe care and interview staff, residents, and families.
Director of Nursing
Sands Point Center for Health and Rehabilitation
04.2018 - 08.2019
- Direct, oversee and evaluate all nursing personnel
- Oversees nursing schedules to assure they meet patient needs and regulatory and budgetary standards.
- Develop and enforce policies for legal compliance and high-quality standards
- Organize and coordinate admission, nursing and patient care procedures
- Counsels and disciplines staff and initiate corrective action
- Guides staffing procedures
- Control budgets and monitor expenditures
- Manage record keeping procedures
- Develop plan of correction to resolve issues and deficiencies when needed.
- Collaborate with other departments and professionals
- Interviews, guides, counsels, orients, teaches, and participates in recruitment, evaluation and retention of all nursing personnel
Assistant Director of Nursing
Sands Point Center for Health Care & Rehabilitation
07.2017 - 03.2018
- Responsible for ensuring the smooth and efficient operation of nursing staff, ranging from planning and evaluating nursing systems, rotations, and methods to ensure that individual residents are receiving optimal care.
- Responsible with assisting with the development and implementation of nursing services, policies, and procedures in accordance with Federal and State regulations.
- Responsible for resolving problems involving employee disciplinary action
- Communicates with residents’ physicians when necessary to clarify medical orders and direct care.
- Assists the Director of Nursing Services in ensuring that residents are free from abuse, neglect, and mistreatment.
- Conducts nursing rounds on all units several times a day
- Implementation of Fall Prevention Program.
Assistant Director of Nursing/ Wound Care Specialist
Long Island Care Center
03.2016 - 07.2017
- Responsible for ensuring the smooth and efficient operation of nursing staff, ranging from planning and evaluating nursing systems, rotations, and methods to ensure that individual residents are receiving optimal care.
- Responsible with assisting with the development and implementation of nursing services, policies, and procedures in accordance with Federal and State regulations.
- Responsible for resolving problems involving employee disciplinary action
- Communicates with residents’ physicians when necessary to clarify medical orders and direct care.
- Assists the Director of Nursing Services in ensuring that residents are free from abuse, neglect, and mistreatment.
- Conducts nursing rounds on all units several times a day
- Implementation of Fall Prevention Program.
- Wound Care Specialist- Oversee care and treatment of all types of wounds, acute and chronic, diabetic, vascular, surgical, and pressure injuries. Assess wounds and create and implement treatment plans.
Administrator
Union Plaza Care Center
01.2024 - Current
- Provide overall leadership and strategic direction for the facility's daily operations
- Ensure the highest standards of care, compliance, and resident satisfaction
- Oversee financial management, including budgeting, cost control, and revenue growth
- Foster a positive and collaborative work environment that promotes employee engagement and retention
- Ensure compliance with state and federal regulations as well as facility policies and procedures
- Develop and maintain relationships with residents, famillies, staff, and external partners
- Drive quality assurance and performance improvement (QAPI) initiatives
Public Health Nurse
NYC DOHMH
06.2000 - 03.2016
- Responsible for formulating plans for appropriate health care of students in public and parochial schools, interviewing client, family, and providers to obtain a holistic appraisal of client’s health status by taking into consideration the demographic information about the community, social services, resources of nursing staff, parents, teachers, etc. Provide health counseling referral, follow- up conferences and/or nursing care (when needed) in the implementation of a nursing care plan and/or school service plan. Responsible for implementing School Health activities, explaining special programs, and planning and monitoring physician sessions in school.
- Effectively maintain a medical record system, collecting statistical data, writing, and submitting reports and Management Information forms to Supervisor/District Supervising Nurse.
RN
North Shore LIJ Manhasset
03.1989 - 06.2000
- Chronic patient care in med surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 16 patients per shift.
- Collected blood, tissue, and other laboratory specimens and prepared them for lab testing.
- Assisted doctors with surgeries and non-invasive procedures.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Monitored fluid intake and output levels
- Assisted patients with daily functions.
- Ensured efficiency of treatments through monitoring of treatment regimes.
- Developed patient care plans, including assessments, evaluation and nursing diagnoses.
- Labor and Delivery 1991 – 2000
- Made appropriate interventions by reading and interpreting fetal heart monitors
- Assisted in delivery of newborn and immediate newborn care.
Education
Bachelor of Science - Nursing
University of Phoenix
Phoenix, Arizona01.2013
Associate of Science - Nursing
Queensboro Community College
01.1989
Skills
- Thorough knowledge of administrative management techniques, supervisory practices, procedures, and principles
- Knowledge of all government regulations impacting Skilled Nursing Facilities
- Excellent interpersonal skills
- Strong leadership and communication skills
- Ability to build and maintain a culture of teamwork, accountability, and compassion
- Strong clinical judgement
- Problem resolution capability
- Adept at prioritizing/managing deadlines
- Patient/family focused
- Patient evaluation/intervention/problem resolution capabilities
- Patient and family advocacy
- Fluent in Italian
Certification
- Licensed Nursing Home Administrator License # 06452
- Licensed Registered Nurse License # 421702
Timeline
Administrator
Union Plaza Care Center
01.2024 - Current
Assistant Administrator
Union Plaza Care Center
09.2022 - 01.2024
Director of Nursing Services
Union Plaza Care Center
09.2019 - 09.2022
Director of Nursing
Sands Point Center for Health and Rehabilitation
04.2018 - 08.2019
Assistant Director of Nursing
Sands Point Center for Health Care & Rehabilitation
07.2017 - 03.2018
Assistant Director of Nursing/ Wound Care Specialist
Long Island Care Center
03.2016 - 07.2017
Public Health Nurse
NYC DOHMH
06.2000 - 03.2016
RN
North Shore LIJ Manhasset
03.1989 - 06.2000
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Queensboro Community College
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