Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Mace

Braintree,MA

Summary

Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

13
13
years of professional experience

Work History

Admitting Specialist

Milton Hospital
04.2022 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Registered patients for labs, surgeries and radiology.
  • Arranged forms and charts for each patient.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Reviewed hospital schedule and confirmed arrival times.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Processed medical insurance claims and payments.
  • Conducted patient intake interviews, recording and documenting relevant information.

Patient Access Coordinator

Steward Health Care/Norwood Hospital
01.2015 - 05.2021
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Along with determine and collecting co pays.

Patient Care Representative

Steward Health/Quincy Medical
03.2010 - 01.2015
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

High School Diploma -

St Gregory's High School
Dorchester, MA

Skills

  • Schedule Patients
  • Records Management
  • Invasive Procedures
  • Online Systems
  • Scheduling Tests and Procedures
  • Telephone Etiquette
  • Admitting Processes
  • Verifying Eligibility
  • Emergency Care
  • Complex Problem-Solving
  • Collecting Patient Specimens and Tests
  • Insurance Authorizations
  • Answer Telephones
  • Coordinating Charts

Timeline

Admitting Specialist

Milton Hospital
04.2022 - Current

Patient Access Coordinator

Steward Health Care/Norwood Hospital
01.2015 - 05.2021

Patient Care Representative

Steward Health/Quincy Medical
03.2010 - 01.2015

High School Diploma -

St Gregory's High School

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Deborah Mace