Deborah Machado Heil
Central Point,OR
Summary
Adept at enhancing patient experiences and streamlining care coordination, I leveraged my problem-solving abilities and expertise in patient confidentiality at Provience Medical Group Stewart Meadows UC. Skilled in EMR and multitasking, I consistently improved office efficiency and patient satisfaction, showcasing professionalism and a detail-oriented approach in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Patient Services Specialist
Provience Medical Group Stewart Meadows UC
09.2013 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Coordinated referrals to other healthcare professionals as needed, promoting a smooth care transition for patients.
- Consistently maintained confidentiality of sensitive information in accordance with regulatory guidelines to protect privacy rights of all parties involved in care provision process.
- Managed patient flow during peak hours, ensuring minimal wait time for both patients and providers alike.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Caregiver
Helene Ogle Trust
09.2011 - 04.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Laser Technician
Center for Cosmetic & Plastic Surgery
11.1999 - 04.2011
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Collected patient co-pay and issued receipt to confirm payment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Education
High School Diploma -
King City High School
King City, CACertificate of Technical Studies - EMT 1
Gabilan College
Gilroy, CASkills
- Patient confidentiality
- Patient check-in
- EMR
- Registration management
- Patient identity verification
- Problem-solving abilities
- Multitasking Abilities
- Detail Oriented
- Documentation skills
- Professionalism
Timeline
Patient Services Specialist
Provience Medical Group Stewart Meadows UC
09.2013 - Current
Caregiver
Helene Ogle Trust
09.2011 - 04.2022
Laser Technician
Center for Cosmetic & Plastic Surgery
11.1999 - 04.2011
High School Diploma -
King City High School
Certificate of Technical Studies - EMT 1
Gabilan College
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