Amanda Swanson
West Palm Beach,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Front Desk Specialist
Visual Health And Surgical Center
03.2021 - Current
- Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in EMA spreadsheets and ran reports or generated graphs using data.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Provided education and instruction to referral sources on referral processes.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Generated reports to track insurance verifications and claim progress.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Assistant General Manager
Moes Southwest Grill
11.2014 - 03.2021
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Created and distributed agendas and other materials for scheduled meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Palm Beach Gardens High School Adult Education Center
Palm Beach Gardens, FL06.2015
Skills
- Transaction Processing
- Punctual and Reliable
- Customer Service
- Basic Math
- Oral and written communications
- Multi-Line Phone Systems
- Catering Coordination
- Billing and Invoicing
- Team Oversight
- Conflict Resolution
- Scheduling appointments
- Word Processing
- Team Collaboration
- Visitor and Customer Relations
- Office Administration
- Scheduling
- Referrals - Availity and Emi
Timeline
Front Desk Specialist
Visual Health And Surgical Center
03.2021 - Current
Assistant General Manager
Moes Southwest Grill
11.2014 - 03.2021
High School Diploma -
Palm Beach Gardens High School Adult Education Center
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