Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Timeline
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Deborah Malfer

Deborah Malfer

Winter Garden,FL

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Walt Disney World Company. Proven ability to enhance guest engagement and increase sales through suggestive selling techniques. Adept at cash handling and maintaining cleanliness standards, ensuring a high-quality dining experience in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Server, Bartender, Cook

Walt Disney World Company
09.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Sales Account Manager

Bisco Industries Inc.
05.2023 - 04.2025
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Organized joint sales calls with current customers and outside vendors.

District Administrative Assistant

Penske Truck Leasing
06.2012 - 09.2017
  • Transcribed and composed letters, memos, and reports.
  • Collaborated on special projects to support district initiatives and achieve organizational goals.
  • Supervised and coordinated events and activities.
  • Boosted staff productivity by providing comprehensive administrative support to teachers and administrators within the district.
  • License and Permit Trucks in the District and lease customers
  • Organized and maintained a comprehensive records management system, ensuring easy access to important documents for all staff members when needed.
  • Expedited invoice processing and payment tracking through meticulous record-keeping practices and timely follow-ups with vendors.
  • TOP AR in the district mult. times (accounts receiable)
  • Ensured a well-organized work environment by maintaining office supplies inventory and managing equipment maintenance needs.
  • Delivered day-to-day administrative support for district manager and staff.
  • Processed district mail and distributed to staff.

Member Services

Grand Rapids Family Credit Union
02.2011 - 06.2012
  • Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.
  • Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
  • Mentored junior staff members, empowering them with the skills needed to excel in their roles as Member Services Representatives.
  • Monitored key performance indicators regularly, making strategic adjustments as needed to drive continuous improvement in member services.

Solder Ins., Cable Assbl., Contracts, Purchasing

Amphenol Borisch Technologies
03.2007 - 03.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Education

Associate of Arts - Culinary Arts Managment

Grand Rapids Community College
Grand Rapids, MI
12-2003

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Sales techniques
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Suggestive selling
  • High volume dining

Certification

Pastry Certification

Accomplishments

I started my career at the age of 14 still attending school. Each year was promoted to the next level. Host, Server, Dietary, Cook, Supervisor at 18 years old. I open and closed the Kitchen that ran like any other kitchen at a retirement home. Perfect for younger kids do to getting out at early times. I then went onto college to learn and get degrees in my passion Culinary arts. I learned from family that I needed some other experience with insurance and friends helped me into the world of Government defense Contracting. I learned every position in Amphenol Borisch making me understand the start to finish of a Bidding, winning contracts, certifications needed. I have been in both worlds half my career. Learning all business run the same. You make products to the demands and sell, paying attention to details.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hours

Timeline

Sales Account Manager

Bisco Industries Inc.
05.2023 - 04.2025

Server, Bartender, Cook

Walt Disney World Company
09.2017 - Current

District Administrative Assistant

Penske Truck Leasing
06.2012 - 09.2017

Member Services

Grand Rapids Family Credit Union
02.2011 - 06.2012

Solder Ins., Cable Assbl., Contracts, Purchasing

Amphenol Borisch Technologies
03.2007 - 03.2011

Associate of Arts - Culinary Arts Managment

Grand Rapids Community College

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