Summary
Overview
Work History
Skills
Timeline
Generic

Deborah Marcolini

Seaford

Summary

Dynamic operations leader with extensive experience at Altice, excelling in vendor management and process optimization. Proven track record in team leadership and billing reconciliation, driving efficiency and enhancing performance. Adept at clear communication and coaching, fostering a collaborative environment to achieve organizational goals.

Overview

23
23
years of professional experience

Work History

Manager Operations Support

Altice
01.2021 - Current
  • Oversee a team of 10 resources that support the Network Services Field Operations Vendor Management group.
  • Oversee the onboarding of all Field Operations vendors according to all processes and security allowances.
  • Update the current processes and provide automation to those said processes.
  • Liaison between the Vendors and the Altice Field Service Management teams.
  • Provide any ad hoc reporting for Security, internal management when requested regarding onboarding and vendor personnel.
  • Manage a team of analysts that process billing for vendors.
  • Support Altice Business Planning team with any Vendor related invoicing backup and documentation.

Analyst–Supervisor

Cablevision/Altice
03.2007 - 01.2021
  • Create monthly tracking files for Contractors to control inventory. This included actual inventory counts as it relates to dollar amounts ordered, issued, and actual on-hand inventory.
  • Create J status tracking file to indicate a cost associated to items that were lost by Field Service technicians.
  • Produce reports from FORIM in regards to outstanding equipment for In-House and Contractors to determine the timeframe of usage.
  • Beta-Tester in tandem with Logistics to reduce long-term Outstanding Asset volume via newly created Electronic SAC form.
  • Process and Review Long Island Contractor Billing for (7) Contractors for any discrepancies utilizing the FOCIS system.
  • Subject Matter Expert on any upgrades and made recommendations for the FOCIS Billing System.
  • Review and maintain Inventory files for In House and Contractors for Long Island including but not limited to J Status, Outstanding Issued Assets, entering Items to Cable Data.
  • Maintain daily, weekly, and monthly reporting for Business Planning team as it relates to Field Operation Performance and Contract Labor, including budgetary forecasting.
  • Conducted Quarterly Contractor Warehouse Audits to verify warehouse specifications and material storage as indicated by Cablevision’s Contract, as well as verify on hand inventory counts to determine any overage or under-utilized materials.

Supervisor/Manager, Research and Support/Optimum Voice Operations

Cablevision
10.2003 - 03.2007
  • Managed 40 employees who supported the Employee Accounts and Campus Accounts regarding the Cable Benefit and the newly created Local Number Portability Fulfillment Team of Billing and Collections.
  • Involved in the creation of the OV LNP Operations Team regarding hiring personnel, creating training documentation, attended Process meeting.
  • Managed the employees who supported the Local Number Portability Fulfillment Team of Billing and Collections including Annual reviews, interviewing potential candidates, managing and distribute work load, reporting, and any other special projects assigned by upper management.

Supervisor, Corporate Relations

Cablevision
05.2002 - 04.2005
  • Managed 6 Corporate Relations representatives who specialized in obtaining resolutions to customer’s escalations to Senior Management Company wide.

Skills

  • Microsoft Office
  • Process optimization
  • Vendor management
  • Billing reconciliation
  • Team leadership
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Visio
  • Cablevision In-house Applications
  • Cabledata
  • SMART
  • Oracle Discoverer
  • FORIM
  • FOCIS
  • KOM
  • DART
  • Panorama
  • Ability to create processes
  • Determine best practices
  • Prioritizing work based upon the needs of business
  • Performance evaluation
  • Decision-making
  • Documentation and reporting
  • Staff management
  • Customer service
  • Clear communication
  • Coaching and mentoring

Timeline

Manager Operations Support

Altice
01.2021 - Current

Analyst–Supervisor

Cablevision/Altice
03.2007 - 01.2021

Supervisor/Manager, Research and Support/Optimum Voice Operations

Cablevision
10.2003 - 03.2007

Supervisor, Corporate Relations

Cablevision
05.2002 - 04.2005

Similar Profiles

CREATE PROFILE
Deborah Marcolini