Deborah Martin

• Responding to customer requests for products, services, and making referrals to other vendors and community resources when needed. Offering excellent support, tailored recommendations to address needs and creating welcoming, positive experiences.
• Supporting customers to learn about durable medical equipment, its' safe usage and support to request thorough documentation for items to be covered by various insurance policies.
• Daily utilization of electronic medical records across the Cayuga Health System; currently EPIC and Brightree but previously Meditech, Medent and Magic. Utilization of insurance portals such as EPACES and Availity to ensure coverage and obtain prior authorizations.

• Customer support to fill prescriptions and needs for durable medical equipment.
• Sensitive support to aide customers filling orders for mastectomy supplies, hospice supplies, chronic and urgent durable medical equipment and supplies.

• Supporting integrated classroom including students with and without special needs and or disabilities.
• Providing students personal care, instructing curriculum, ensuring safety and participating in classroom planning and preparation.

During my twenty years at Unity House, I served in different roles. In each Medicaid funded program, I supported adults with developmental disabilities to live empowered, self directed lives.

I served as a Residential Program Manager for a home serving men with mild to moderate disabilities who also had histories of criminal sexual offenses. I supported the residents to manage their health care, maintain benefits including Medicare, Medicaid, SNAP. I manged medication including ordering, counts and med administration staff oversight. I managed the staff scheduling, mandated fire drills and the home and vehicle maintenance.

I served as Assistant Program Manager for Day Services for more than 10 years. I supported the program's growth from serving fifteen individuals individuals to over one hundred. This included transitioning the program from paper record keeping to online recording keeping using Foothold Technology.

I supported a caseload of up to 27 individuals receiving services. I wrote individualized service plans based on the individuals desired outcomes. I participated in each individuals' service planning meetings with team members from various other supporting services and family members.

I oversaw scheduling for the staff, individuals and vehicles for the program.

I served intermittently as a Direct Support Professional supporting individuals to work toward their valued outcomes, access their community, encouraging self direction and independence.

In each role I acted as a mandated reporter. I made IRMA and Justice Center reports when needed. I routinely collaborated with teams and external agencies and services, such as Broome DDSO, TST BOCES, Challenge Industries, JM Murray Center, FLIC, Racker Center, TCDSS, Gadabout and IYB. I developed my abilities to meet people where they were, build upon skills, overcome barriers, support self advocacy, develop trusted relationships, while maintaining professional boundaries.