Deborah Mason
Virginia Beach,VA
Summary
Seasoned transport professional with a robust background in diverse driving roles, notably with Virginia Beach City Public Schools. Excelled in safety, maintaining a pristine record, and enhancing passenger satisfaction. Skilled in defensive driving and adaptability, adept at relationship building, and demonstrated decision-making prowess. Achieved significant improvements in operational efficiency and customer service standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Special Needs School Bus Driver
Virginia Beach City Public Schools
11.2023 - Current
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Completed logbooks, incident reports and other daily paperwork.
- Recorded bus route and made notes for substitute drivers.
- Assisted in loading and unloading students and belongings.
School Bus Driver
King William Public Schools
08.2021 - 12.2023
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
CDL Truck Driver
Abbott Truck Sales & Service
03.2016 - 05.2021
- Inspected vehicle before and after every trip and conducted minor repairs.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Charter Bus Driver
Groome Transportation
05.2012 - 01.2016
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Drove VIPs to corporate events and meetings.
- Followed applicable traffic regulations and traffic laws.
- Communicated with passengers regarding estimated time of arrival.
- Adhered to tight schedule and met departure and arrival deadlines.
Taxi Cab Driver
Groome Trainsportation
04.2009 - 05.2012
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Controlled operation of taximeter to accurately track distances and fares.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Followed road rules to protect passengers and prevent accidents.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
Customer Service Manager
Capital One Credit Card Company
01.1998 - 02.2009
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VASkills
- Disability Awareness
- Child Development
- Defensive Driving
- Adaptability
- Decision-Making
- Relationship Building
Timeline
Special Needs School Bus Driver
Virginia Beach City Public Schools
11.2023 - Current
School Bus Driver
King William Public Schools
08.2021 - 12.2023
CDL Truck Driver
Abbott Truck Sales & Service
03.2016 - 05.2021
Charter Bus Driver
Groome Transportation
05.2012 - 01.2016
Taxi Cab Driver
Groome Trainsportation
04.2009 - 05.2012
Customer Service Manager
Capital One Credit Card Company
01.1998 - 02.2009
High School Diploma -
Highland Springs High School
Similar Profiles
Tammy RheinsmithTammy Rheinsmith
Special Education Teacher at Virginia Beach City Public Schools; Washington County Public SchoolsSpecial Education Teacher at Virginia Beach City Public Schools; Washington County Public Schools
Jackelyne MagloireJackelyne Magloire
Cafeteria Assistant at Virginia Beach City Public SchoolsCafeteria Assistant at Virginia Beach City Public Schools
Carl CoponCarl Copon
Music Teacher - Vocal/Choral/Piano Instructor at Virginia Beach City Public SchoolsMusic Teacher - Vocal/Choral/Piano Instructor at Virginia Beach City Public Schools
Ethan FrayneEthan Frayne
PE Assistant at Virginia Beach City Public SchoolsPE Assistant at Virginia Beach City Public Schools
Devon RumbaughDevon Rumbaugh
General Laborer at NGK-Locke Polymer Insulators Inc.General Laborer at NGK-Locke Polymer Insulators Inc.