Deborah Mason
Virginia Beach,VA
Summary
Seasoned transport professional with a robust background in diverse driving roles, notably with Virginia Beach City Public Schools. Excelled in safety, maintaining a pristine record, and enhancing passenger satisfaction. Skilled in defensive driving and adaptability, adept at relationship building, and demonstrated decision-making prowess. Achieved significant improvements in operational efficiency and customer service standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Special Needs School Bus Driver
Virginia Beach City Public Schools
2023.11 - Current
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Completed logbooks, incident reports and other daily paperwork.
- Recorded bus route and made notes for substitute drivers.
- Assisted in loading and unloading students and belongings.
School Bus Driver
King William Public Schools
2021.08 - 2023.12
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
CDL Truck Driver
Abbott Truck Sales & Service
2016.03 - 2021.05
- Inspected vehicle before and after every trip and conducted minor repairs.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Charter Bus Driver
Groome Transportation
2012.05 - 2016.01
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Drove VIPs to corporate events and meetings.
- Followed applicable traffic regulations and traffic laws.
- Communicated with passengers regarding estimated time of arrival.
- Adhered to tight schedule and met departure and arrival deadlines.
Taxi Cab Driver
Groome Trainsportation
2009.04 - 2012.05
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Controlled operation of taximeter to accurately track distances and fares.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Followed road rules to protect passengers and prevent accidents.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
Customer Service Manager
Capital One Credit Card Company
1998.01 - 2009.02
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VASkills
- Disability Awareness
- Child Development
- Defensive Driving
- Adaptability
- Decision-Making
- Relationship Building
Timeline
Special Needs School Bus Driver
Virginia Beach City Public Schools
2023.11 - Current
School Bus Driver
King William Public Schools
2021.08 - 2023.12
CDL Truck Driver
Abbott Truck Sales & Service
2016.03 - 2021.05
Charter Bus Driver
Groome Transportation
2012.05 - 2016.01
Taxi Cab Driver
Groome Trainsportation
2009.04 - 2012.05
Customer Service Manager
Capital One Credit Card Company
1998.01 - 2009.02
High School Diploma -
Highland Springs High School
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