Deborah Mayrant
Paterson,NJ
Summary
Proven achiever with extensive experience at the Department of Labors, adept in office management and scheduling. Demonstrated ability to enhance productivity and customer satisfaction through innovative policy development and effective problem-solving. Skilled in data entry and team collaboration, I excel in fast-paced environments, driving operational efficiency and supporting professional growth across teams. Detail-oriented Senior Clerk adept at managing multiple simultaneous tasks with minimal direction. Resilient and organized professional with excellent communication and interpersonal abilities. Liaises with colleagues and builds rapport with customers to maximize satisfaction.
Overview
32
32
years of professional experience
Work History
Senior Clerk
Department Of Labors
09.2023 - Current
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Enhanced team productivity by coordinating schedules, managing calendars, and prioritizing tasks.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Supported departmental goals by conducting research, gathering data, and preparing comprehensive reports.
- Assisted in employee training initiatives by developing materials and providing guidance on best practices.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
Rcc Agent
Department Of Labors
03.1999 - 09.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
Ilc
Department Of Labors
02.1992 - 03.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Eastside High School
Paterson NJ06.1982
Skills
- Scheduling and Planning
- Office Administration
- Scheduling
- Data entry proficiency
- Office Management
Timeline
Senior Clerk
Department Of Labors
09.2023 - Current
Rcc Agent
Department Of Labors
03.1999 - 09.2023
Ilc
Department Of Labors
02.1992 - 03.1999
High School Diploma -
Eastside High School