Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Deborah M. Brown

Cheektowaga,NY

Summary

Knowledgeable with solid background in overseeing multiple retail locations. Demonstrated ability to drive operational excellence and enhance customer satisfaction through effective leadership and strategic planning. Proven track record of fostering team collaboration and consistently achieving sales targets.

Retail management professional prepared to lead and optimize district operations. Known for enhancing store performance and elevating customer experiences. Builds cohesive teams that adapt to changing market conditions and deliver results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail District Manager

Dollar General
10.2023 - Current
  • Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
  • Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
  • Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
  • Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
  • Addressed employee performance issues proactively through coaching and constructive feedback sessions.
  • Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
  • Increased overall store sales by implementing effective sales strategies and staff training programs.
  • Streamlined operational processes, increasing efficiency across multiple locations.
  • Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Multi-site Loss Prevention Manager

Amazon
06.2022 - 10.2023
  • Launched new sites
  • Responsible for Multiple sites in various states
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.

Loss Prevention Specialist

Amazon
08.2021 - 06.2022


  • Responded swiftly to emergency situations within the building, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
  • Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
  • Trained and mentored engineers in MFL studies, loss investigation and reporting techniques.
  • Facilitated strong communication between building staff and loss prevention team, fostering awareness and cooperation among all personnel.
  • Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
  • Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
  • Analyzed building layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.

Aviation Security Specialist

Amazon Air
08.2019 - 08.2021


  • Enforces TSA and Airport Regulatory Compliance
  • Serves as a liaison for TSA inspections
  • Certified fingerprint technician with NATACS
  • Investigate work place incidents, theft and fraud
  • Created a TSA/Airport regulatory fingerprint project initiative, Project Black Hawk, for current site with global use expectation
  • Amazon Logistics
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards
  • Provided safety reports and data analysis to building managers to inform security processes
  • Oversees credentialing activities for all employees, contractors and consultants
  • Maintained high levels of data integrity by implementing and monitoring information-safety programs
  • Partnered with IT department members to minimize exploits on system coverage
  • Completed vulnerability scans to identify at-risk systems and remediate issues
  • Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
  • Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
  • Screened incoming employees, personal belongings, and shipments for security concerns.
  • Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
  • Managed and supported organization-wide privacy and security management measures.
  • Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.

Learning Coordinator

Amazon
03.2019 - 08.2019


  • Guiding Associates to meet their full potential
  • Continual Hazmat and TDR, (Trailer, Dock Release), training as well as other classes that meets the business needs
  • Oversees the Ambassador Program and follows through with additional training
  • Coached and trained the Ambassadors
  • Conducts daily ACES audits on Sort, Pick and Stage and Cycle 2 shifts to bring the opportunities as well as the successes to the table
  • Consistently works in the path to keep standard of work proficiency
  • Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
  • Contributed to talent acquisition efforts by supporting the development of job descriptions and candidate screening processes that emphasized desired skills and competencies.
  • Championed continuous improvement efforts through regular reviews of existing programs, identifying areas for enhancement or modification as needed.
  • Streamlined the onboarding process for new hires, resulting in faster integration into company culture and reduced turnover rates.

Shift Manager

Amazon AMZL
10.2018 - 03.2019
  • Launched DFM2 with Corporate Launch Team
  • Managed all AMZL shifts at DMI3, DMI2 and MCO3
  • Direct supervision over 60+ associates
  • Ensuring packages were delivered on a daily basis, while supervising, coaching and training associates with the Standard of Work and Safety practices
  • In charge of running load out shifts as well as sort and stow
  • Worked closely with the DSPs to ensure we as a team were running at maximum capacity
  • Customer needs always at the forefront
  • Florida State certified in Hazardous Materials handling
  • Working with multiple independent delivery companies that deliver the daily volume of packages, and required to resolve any discrepancies and address the opportunities
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Franchisee

7-Eleven Inc
09.2017 - 07.2018
  • Building a strong infrastructure that will endure all future challenges
  • Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
  • Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
  • Managing all staff, orders, deliveries and other situations as they arise
  • Customer service

Zone Asset Protection Specialist

7-Eleven Inc
01.2011 - 01.2017
  • Oversaw 400+ Corporate and Franchisee convenient stores throughout the State of Florida
  • Conducted theft and fraud investigations with expected success in restitution and/or prosecution
  • Worked closely with the Florida State Lottery to maintain compliance as well as multiple local and federal law enforcement agencies
  • Member of the Palm Beach Fusion Center /Homeland Security/FDLE, which focused on Organized Retail Crime
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution
  • Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations
  • Lead physical security and safety culture through training and by promoting safe and secure standards
  • Built cross-functional relationships with business partners to reduce losses
  • Background-checked potential investors, partner companies and employees and drafted reports of findings
  • Controlled reduction of loss inventory by protecting company assets
  • Represented in court proceedings and investigations
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Utilized data analysis tools to identify trends in theft activity, enabling proactive measures to be taken against potential threats.

Director of Loss Prevention

Pet Supermarket
01.2007 - 01.2011
  • Developed the Loss Prevention Department
  • Oversaw 125+ stores throughout the Country, and the main Distribution Center
  • Direct supervision over 100+ employees in direct/indirect departments
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
  • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
  • Led cross-functional teams in the development of company-wide best practices for asset protection and security measures.
  • Launched targeted campaigns aimed at increasing employee engagement in loss prevention efforts, leading to heightened vigilance across all levels of the organization.

Education

Matriculated student - Justice and Law Administration, Legal Studies, Paralegal Certification

Western Connecticut State University
11.2024

Skills

  • Vulnerability Assessment
  • CPTED
  • Threat Management
  • IT Security
  • SIEM
  • Credentialing process
  • Risk management
  • TSA Regulations
  • STA Access Control
  • Policy Development
  • De-escalation techniques
  • Criminal law
  • Safety and security
  • Training Large Groups
  • Managing Direct and indirect Teams
  • Store operations
  • Technology proficiency
  • Brand promotion
  • Profit maximization
  • Leadership development
  • Operations management
  • Staff management
  • Team Training
  • Budget planning
  • Marketing strategy

Accomplishments

Achieved over a 20% sales increase for my assigned District in the Region.

Recognized for having the most overall improvement in the Division for critical staffing.

Awarded for the reduction in the exception based reporting for all of my stores in the Region.

Certification

  • LPC-Loss Prevention Certified
  • Wicklander/Zulawski Interview/Interrogation Basic and Advanced and updated training for 2022

Timeline

Retail District Manager

Dollar General
10.2023 - Current

Multi-site Loss Prevention Manager

Amazon
06.2022 - 10.2023

Loss Prevention Specialist

Amazon
08.2021 - 06.2022

Aviation Security Specialist

Amazon Air
08.2019 - 08.2021

Learning Coordinator

Amazon
03.2019 - 08.2019

Shift Manager

Amazon AMZL
10.2018 - 03.2019

Franchisee

7-Eleven Inc
09.2017 - 07.2018

Zone Asset Protection Specialist

7-Eleven Inc
01.2011 - 01.2017

Director of Loss Prevention

Pet Supermarket
01.2007 - 01.2011

Matriculated student - Justice and Law Administration, Legal Studies, Paralegal Certification

Western Connecticut State University

Similar Profiles

CREATE PROFILE
Deborah M. Brown