Deborah McCartney
Menifee,CA
Summary
Accomplished Dental Office Manager and Front Desk Receptionist with over 20 years of experience in dental office operations. I specialize in patient care, scheduling, insurance billing, and coverage eligibility for private and PPO practices. My expertise includes Dentrix and Trojan software, managing accounts receivable, profit and loss reporting, and ensuring seamless office workflow. I am committed to a customer-centric approach, excelling in upselling premium dental services within a boutique environment. I bring a combination of technical skill and patient-focused service to every role.
Overview
20
20
years of professional experience
Work History
Co-Owner
D & D Home Inspection, Inc.
06.2021 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Calculated deductions and processed payroll for employees.
Dental Front Office Receptionist
Pooya Soltanzadeh, DDS
06.2021 - 05.2024
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process..
- Helped patients complete necessary medical forms and documentation.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Processed medical insurance claims and payments.
Dental Office Manager
Randy Cockrell, DDS
07.2004 - 06.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Education
High School Diploma -
Rio Mesa High School
Oxnard, CA06.1989
Skills
- Customer Relations
- Policy and procedure implementation
- Customer Retention
- Records Management
- Dentrix software proficiency
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Customer Relationship Management (CRM)
- Transaction Processing
- Financial records and reporting
Timeline
Co-Owner
D & D Home Inspection, Inc.
06.2021 - Current
Dental Front Office Receptionist
Pooya Soltanzadeh, DDS
06.2021 - 05.2024
Dental Office Manager
Randy Cockrell, DDS
07.2004 - 06.2021
High School Diploma -
Rio Mesa High School
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