Deborah McClintock
Tampa,FL
Summary
Dedicated Administrative Coordinator recognized for exceptional productivity and efficient task management. Proficient in time management, office administration, and project coordination, ensuring streamlined operations and alignment with organizational objectives. Demonstrated strengths in communication, problem-solving, and adaptability. Previous experience as Operations Manager at TJX Companies, successfully overseeing onboarding processes including interviews, hiring, and training of new associates.
Overview
28
28
years of professional experience
Work History
Administrative Coordinator
TheIncLab
Tampa, Florida
09.2023 - Current
- Ordered office supplies as needed to maintain adequate inventory levels.
- Greeted visitors upon arrival at the office and directed them accordingly.
- Provided assistance during special projects or events as needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Provided administrative support to various departments within the organization.
Operations Manager
The TJX Companies, Inc.
06.2022 - 06.2023
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Improved morale and management communication by creating employee recognition and rewards practices
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Oversaw financial management activities, including budget management, accounting and payroll
- Delivered positive customer experiences by implementing effective quality assurance practices
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
- Managed day-to-day operations, including supervision and assignment delegation for 45 to 60-member team
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality
Administrative Assistant/Key Carrier
The TJX Companies, Inc.
10.2019 - 06.2022
- Performs daily cash office functions and maintains cash office standards
- Optimizes expense account monitoring, supply inventory and requisitions
- Establish and optimizes schedules in Kronos Database to keep coverage and service in line with forecasted demands
- Communicates accurately and effectively with management and associates when setting and addressing priorities; provides periodic progress updates
- Looks for new ideas, opportunities, and innovations to grow business
- Maintains Associate personal files according to company guidelines
- Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new associates
Operations Manager
TJX Companies
10.2017 - 08.2019
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Improved morale and management communication by creating employee recognition and rewards practices
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Oversaw financial management activities, including budget management, accounting and payroll
- Delivered positive customer experiences by implementing effective quality assurance practices
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
- Managed day-to-day operations, including supervision and assignment delegation for 45 to 60-member team
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality
Key Holder
TJX Companies
06.2015 - 10.2017
- Trained new employees on customer service and quality assurance standards
- Designed sales floor according to newest and most-sold products
- Monitored departmental product shrinkage and reported it to executives
- Offered direction and gave constructive feedback to motivate team members
- Attended 4 team meetings each month to voice concerns and offer constructive feedback to others
- Consistently put customers first by handling needs with sense of urgency and compassion
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Maintained visually appealing and effective displays for the entire store
- Recommended merchandise to customers based on needs and preferences
Merchandise Coordinator
TJX Companies
08.2013 - 10.2017
- Worked as team member to provide highest level of service to customers
- Maintained visually appealing and effective displays for the entire store
- Monitored departmental product shrinkage and reported it to executives
- Built customer confidence by actively listening to concerns and giving appropriate feedback
- Designed sales floor according to newest and most-sold products
- Processed shipments and maintained organized stock shelves
- Verified that all merchandising standards were maintained daily
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Trained new employees on customer service and quality assurance standards
Homeschool Teacher
Self Employed
08.1997 - 05.2016
Education
Bachelor of Science - Elementary Education
Clearwater Christian College
Clearwater, FL05.1991
Skills
- Time management
- Relationship management
- Customer relationship management
- Database management
- Operations
- Operations management
- Training
- Scheduling
- Database
- Oracle
- Team building
- Detail-oriented
- Inventory
- Management
- Budgeting
- Human Resources
- Profit & Loss
- Kronos
- Financial Report Interpretation
- Quality Assurance
- Recruiting
- Payroll
- Administrative experience
- Interviewing
- Merchandising
- Conflict Management
- Office management
- Customer service
- Employee onboarding
- Effective communication
- Self motivation
Affiliations
- Former Cystic Fibrosis Board Member at Arkansas Children's hospital
References
References available upon request.
Timeline
Administrative Coordinator
TheIncLab
09.2023 - Current
Operations Manager
The TJX Companies, Inc.
06.2022 - 06.2023
Administrative Assistant/Key Carrier
The TJX Companies, Inc.
10.2019 - 06.2022
Operations Manager
TJX Companies
10.2017 - 08.2019
Key Holder
TJX Companies
06.2015 - 10.2017
Merchandise Coordinator
TJX Companies
08.2013 - 10.2017
Homeschool Teacher
Self Employed
08.1997 - 05.2016
Bachelor of Science - Elementary Education
Clearwater Christian College
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