Summary
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

DEBORAH MCGAULEY

FRESNO,CA

Summary

Experienced Customer Service Representative with excellent oral and written communication skills, active listening, and analytical problem-solving abilities. Demonstrates a service-oriented approach to enhance customer experiences by understanding their desires and providing customized solutions, resulting in increased loyalty.

Work History

Customer Service Representative

Foundation for California Community Colleges
Sacramento, CA
06.2024 - 11.2024
  • Managed customer inquiries and resolved issues in a timely manner
  • Demonstrated excellent communication skills to address customer concerns effectively
  • Utilized CRM software to document and track customer interactions
  • Provided personalized support to ensure customer needs were met
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Office Technician

State of California Employment Development Department
San Jose, CA
05.2021 - 05.2023
  • Managed a high volume of customer inquiries via phone, email, and chat
  • Resolved customer complaints and issues in a timely and professional manner
  • Maintained accurate and detailed records of customer interactions and transactions
  • Identified and escalated priority issues to management for resolution
  • Demonstrated empathy and understanding when interacting with customers

Customer Service Representative

Manpower Staffing Agency
Los Angeles, CA
09.2019 - 03.2021
  • Managed incoming calls and emails to address customer inquiries and concerns
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Technician

State of California Coalinga State Hospital
Coalinga, CA
12.2018 - 06.2019
  • Managed office tasks and ensured efficient operations within the administrative team
  • Assisted in coordinating meetings, scheduling appointments, and maintaining office records
  • Prepared reports, documents, and presentations for senior management and staff
  • Handled confidential information with discretion and maintained a high level of professionalism
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Purchased and maintained office supplies.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.

Motor Vehicle Representative

State of California Department of Motor Vehicles
Merced, CA
07.2018 - 11.2018
  • Maintained accurate records of transactions
  • Participated in training programs to stay up-to-date on industry regulations and best practices
  • Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Handled customer inquiries, complaints, and requests in a professional manner

Seasonal Clerk

Department of Social Services
Fresno, CA
10.2017 - 07.2018
  • Managed office tasks and ensured efficient operations within the administrative team
  • Identified and escalated priority issues to management for resolution
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Tax Examiner

Department of the Treasury Internal Revenue Service
Fresno, CA
01.2008 - 04.2010
  • Audited, corrected and routed incoming individual tax returns
  • Corresponded with taxpayers regarding missing information, documents and forms
  • Flagged suspicious returns for investigation
  • Maintained up-to-date understanding of changing tax codes by attending professional development seminars and training sessions regularly.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.

Department Secretary

Hewlett-Packard Company
San Jose, CA
09.1987 - 06.1994
  • Compiled data for special projects or reports as requested
  • Answered and directed incoming calls to appropriate personnel
  • Prepared and maintained filing systems, ensuring accuracy of records
  • Organized meetings and events, including scheduling conference rooms and ordering catering services
  • Provided administrative support for department staff members with daily activities such as photocopying and scanning documents
  • Processed incoming mail according to established procedures
  • Performed accounting functions such as payroll and expense tracking
  • Created spreadsheets, using Microsoft Excel

Education

High School -

Merced High School
06.1979

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Paperwork processing
  • Clerical support
  • CRM software proficiency

References

Available Upon Request

Timeline

Customer Service Representative

Foundation for California Community Colleges
06.2024 - 11.2024

Office Technician

State of California Employment Development Department
05.2021 - 05.2023

Customer Service Representative

Manpower Staffing Agency
09.2019 - 03.2021

Office Technician

State of California Coalinga State Hospital
12.2018 - 06.2019

Motor Vehicle Representative

State of California Department of Motor Vehicles
07.2018 - 11.2018

Seasonal Clerk

Department of Social Services
10.2017 - 07.2018

Tax Examiner

Department of the Treasury Internal Revenue Service
01.2008 - 04.2010

Department Secretary

Hewlett-Packard Company
09.1987 - 06.1994

High School -

Merced High School

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DEBORAH MCGAULEY