Summary
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

DEBORAH MCGAULEY

FRESNO,CA

Summary

Experienced Customer Service Representative with excellent oral and written communication skills, active listening, and analytical problem-solving abilities. Demonstrates a service-oriented approach to enhance customer experiences by understanding their desires and providing customized solutions, resulting in increased loyalty.

Work History

Customer Service Representative

Foundation for California Community Colleges
06.2024 - 11.2024
  • Managed customer inquiries and resolved issues in a timely manner
  • Demonstrated excellent communication skills to address customer concerns effectively
  • Utilized CRM software to document and track customer interactions
  • Provided personalized support to ensure customer needs were met
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Office Technician

State of California Employment Development Department
05.2021 - 05.2023
  • Managed a high volume of customer inquiries via phone, email, and chat
  • Resolved customer complaints and issues in a timely and professional manner
  • Maintained accurate and detailed records of customer interactions and transactions
  • Identified and escalated priority issues to management for resolution
  • Demonstrated empathy and understanding when interacting with customers

Customer Service Representative

Manpower Staffing Agency
09.2019 - 03.2021
  • Managed incoming calls and emails to address customer inquiries and concerns
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Technician

State of California Coalinga State Hospital
12.2018 - 06.2019
  • Managed office tasks and ensured efficient operations within the administrative team
  • Assisted in coordinating meetings, scheduling appointments, and maintaining office records
  • Prepared reports, documents, and presentations for senior management and staff
  • Handled confidential information with discretion and maintained a high level of professionalism
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Purchased and maintained office supplies.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.

Motor Vehicle Representative

State of California Department of Motor Vehicles
07.2018 - 11.2018
  • Maintained accurate records of transactions
  • Participated in training programs to stay up-to-date on industry regulations and best practices
  • Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Handled customer inquiries, complaints, and requests in a professional manner

Seasonal Clerk

Department of Social Services
10.2017 - 07.2018
  • Managed office tasks and ensured efficient operations within the administrative team
  • Identified and escalated priority issues to management for resolution
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.

Tax Examiner

Department of the Treasury Internal Revenue Service
01.2008 - 04.2010
  • Audited, corrected and routed incoming individual tax returns
  • Corresponded with taxpayers regarding missing information, documents and forms
  • Flagged suspicious returns for investigation
  • Maintained up-to-date understanding of changing tax codes by attending professional development seminars and training sessions regularly.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.

Department Secretary

Hewlett-Packard Company
09.1987 - 06.1994
  • Compiled data for special projects or reports as requested
  • Answered and directed incoming calls to appropriate personnel
  • Prepared and maintained filing systems, ensuring accuracy of records
  • Organized meetings and events, including scheduling conference rooms and ordering catering services
  • Provided administrative support for department staff members with daily activities such as photocopying and scanning documents
  • Processed incoming mail according to established procedures
  • Performed accounting functions such as payroll and expense tracking
  • Created spreadsheets, using Microsoft Excel

Education

High School -

Merced High School
06.1979

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Paperwork processing
  • Clerical support
  • CRM software proficiency

References

Available Upon Request

Timeline

Customer Service Representative

Foundation for California Community Colleges
06.2024 - 11.2024

Office Technician

State of California Employment Development Department
05.2021 - 05.2023

Customer Service Representative

Manpower Staffing Agency
09.2019 - 03.2021

Office Technician

State of California Coalinga State Hospital
12.2018 - 06.2019

Motor Vehicle Representative

State of California Department of Motor Vehicles
07.2018 - 11.2018

Seasonal Clerk

Department of Social Services
10.2017 - 07.2018

Tax Examiner

Department of the Treasury Internal Revenue Service
01.2008 - 04.2010

Department Secretary

Hewlett-Packard Company
09.1987 - 06.1994

High School -

Merced High School

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DEBORAH MCGAULEY