Deborah McGinnes
East New Market,MD
Summary
Detail-oriented professional in insurance policy analysis and claims processing, skilled in educating clients and resolving complex issues to improve satisfaction and loyalty. Expertise in customer relationship management and service, with strong communication and problem-solving abilities. Committed to enhancing operational processes and delivering exceptional client support.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Farm Creek Insurance
Cambridge, MD
04.2011 - 06.2026
- Resolved customer complaints promptly and efficiently.
- Assisted customers with insurance inquiries and policy details.
- Developed strong relationships with customers by providing personalized assistance and support.
- Facilitated discussions with customers to identify their needs and resolve issues. with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Processed claims efficiently and ensured timely communication with clients.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager
Megan Nabb Holitick Insurance
Cambridge, Maryland
09.1999 - 04.2011
- Developed client relationships through regular communication and follow-up.
- Educated clients on various insurance products and their benefits.
- Assisted clients in selecting appropriate coverage options for their needs.
- Conducted thorough insurance policy reviews to ensure coverage meets client needs.
- Collaborated with underwriters to facilitate timely policy approvals and adjustments.
- Assisted clients with claims processing and provided necessary documentation support.
- Built relationships with existing clients by providing exceptional service.
- Organized community outreach events to promote insurance services and products.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
Education
High School Diploma -
Dover High School
Dover, Delaware06-1978
Skills
- Claims processing
- Coverage consultation
- Insurance policy analysis
- Policy review
- Billing operations
- Database entry
- Customer relationship management
- Document review
- Relationship building
Timeline
Customer Service Representative
Farm Creek Insurance
04.2011 - 06.2026
Office Manager
Megan Nabb Holitick Insurance
09.1999 - 04.2011
High School Diploma -
Dover High School