Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Mckoy

New Haven,CT

Summary

Passionate Customer Service Professional with years of experience in resolving customer complex inquiries. Passionate about driving brand loyalty, building strong customer relationships, increased customer engagement and devoted superior performance.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Universal Banker

M&T Bank
04.2022 - 11.2024
  • First point of contact whilst delivering account services and answering inquiries.
  • Educate customers and explain featured benefits of consumer and business banking solutions
  • Accurately process transactions
  • Open checking savings and credit card accounts
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Balanced teller drawers and ATM cash.
  • Counted, verified and handled bank deposits and armored car transactions.

Banker III

PeoplesUnited Bank
11.2021 - 04.2022
  • Applied working knowledge of products and services process customer calls
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Enhanced compliance with banking regulations by conducting regular audits and training sessions for staff, ensuring adherence and reducing legal risks.

Bank Teller

Liberty Bank
08.2019 - 11.2021
  • Process transactions accurately and efficiently
  • Refer customer over to platform for bank products and services
  • Maintain cash drawer

Customer Service Rep

Labor Ready
07.2014 - 06.2019
  • Assist applicants with employment process
  • Answer questions about company services
  • Qualify potential temporary associates for eligible work
  • Assist with dispatching and maintaining accurate records of applicant information
  • Supplied PPE (personal protective equipment) to laborers for day to day general labor jobs
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Associates of Science Degree - Business Administration

Albertus Magnus College
New Haven, CT

Skills

  • Microsoft Suite
  • CRM Datebase
  • Email, internet
  • Everify Software
  • Deposit processing
  • Audit procedures
  • Opening and closing procedures

Certification


MCAS - Microsoft Certified Application Specialist


Timeline

Universal Banker

M&T Bank
04.2022 - 11.2024

Banker III

PeoplesUnited Bank
11.2021 - 04.2022

Bank Teller

Liberty Bank
08.2019 - 11.2021

Customer Service Rep

Labor Ready
07.2014 - 06.2019

Associates of Science Degree - Business Administration

Albertus Magnus College

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