Summary
Overview
Work History
Education
Skills
Websites
Certification
Locations
Timeline
Generic

Deborah Mester

Sarasota,Florida

Summary

As a Business Development Executive, I have a strong history of recruiting, nurturing, and retaining top-notch teams. I am known for my ability to inspire and lead, and I excel at forging strategic connections that drive important business endeavors. My proficiency lies in change management, enhancing procedures, and implementing projects. I possess exceptional written, social, and communication abilities, which enable me to work closely with teammates and stakeholders.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Regional Area Manager- SPM, LLC

SPM, LLC
03.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced end-user experience by providing exceptional technical support and assistance.
  • Implemented 5S principles to maintain an organized workspace that streamlined operations while promoting safety.
  • Provided technical support during equipment installations or upgrades, ensuring seamless integration into existing systems.
  • Analyzed data to monitor performance levels and identify areas for potential improvement within the production system.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Enhanced client relationships by providing exceptional support during the contract negotiation process.
  • Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Managed operations, finances and marketing of Elderly and Disabled Residential facility.
  • Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
  • Strategically implemented new computer projects and hardware installations to improve workflow for all employees.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.

Consultant

Insite Managed Solution
07.2021 - 01.2022
  • Conducted post-implementation reviews to identify areas of success and opportunities for improvement in future projects.
  • Streamlined project management processes, ensuring timely delivery of products and services.
  • Streamlined communication between Client and Consulting team members using project management tools and techniques.
  • Designed and incorporated process design improvements.
  • Facilitated seamless collaboration between analysts, engineers, and other stakeholders by serving as a subject matter expert in all aspects of data wrangling process design and execution.
  • Developed comprehensive project plans, ensuring timely completion of process design projects within budget constraints.
  • Participated in multidisciplinary project teams, contributing expertise in process design engineering for successful project completion.
  • Trained junior engineers on cement process design principles, ensuring knowledge transfer within the team.
  • Served as subject matter expert within the organization, providing guidance on best practices related to process design and implementation.
  • Served as financial process design and implementation expert, supporting organization-wide integration of manual and automated systems for Mercedes Canada
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.

Director of Customer Experience- Wilkinson Asset Management

Wilkinson Asset Management
09.2016 - 04.2020
  • Developed new processes for increased production capacity and improved product quality.
  • Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
  • Established standard operating procedures for consistent process execution and easy knowledge transfer among team members.
  • Trained leadership personnel and employees on new business processes using in-person and online education.
  • Designed experiments and analyzed data to validate process improvements, resulting in reduced cycle times and cost savings.
  • Supported troubleshooting efforts during equipment downtime events, working closely with maintenance teams to minimize production disruptions.
  • Implemented Lean Six Sigma methodologies to optimize processes, leading to increased productivity and waste reduction.
  • Contributed to technology transfer projects by providing detailed process documentation and training materials for global manufacturing sites.
  • Followed implementation of new processes, collaborated with stakeholders, and tracked progress.
  • Managed site permissions effectively, ensuring proper access levels for all users across the organization.
  • Designed user-friendly interfaces for SharePoint sites, improving overall user experience and adoption rates.
  • Evaluated emerging technologies and trends regularly; recommended enhancements that would improve overall effectiveness and efficiency within the organization''s use of SharePoint resources.
  • Configured and administered SharePoint servers, maintaining optimal performance and reliability.
  • Collaborated with various departments to gather requirements and develop tailored SharePoint solutions.

Director of Operations & Clients Services- Alorica, Inc.

Alorica, Inc.
09.2015 - 09.2016
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Led, supervised and provided strategic direction for 700 workforce of employees of Operations Managers, Team Leads, Agents, Workforce, Training, Reporting, HR, Recruiting, Quality Assurance and Technical Support.
  • Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
  • Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
  • Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
  • Increased employee engagement through the development of recognition initiatives celebrating achievements and milestones.
  • Managed remote teams with P&L accountability of up to $20 Million annual revenue for 6 different organizations.
  • Implemented continuous improvement methodologies like Lean Six Sigma to reduce waste, streamline processes, and enhance overall operational effectiveness.
  • Managed large-scale projects with cross-functional teams, effectively meeting deadlines and staying within budget constraints.
  • Boosted team performance and work quality by enhancing training.
  • Developed customized training materials and provided end-user training for effective system adoption.
  • Enhanced employee performance by developing comprehensive service training programs.
  • Developed surveys to address additional training needs.

General Manager- Direct Sales - Dish Networks

Dish Networks
05.2014 - 04.2015
  • Coached employees on best practices for upselling additional products or services during customer interactions.
  • Introduced new sales techniques, resulting in higher call conversion rates and increased revenue for the organization.
  • Evaluated employee performance using established KPIs, providing constructive feedback to facilitate continued professional development.
  • Influenced business growth by identifying new market opportunities and expanding product offerings within the call center.
  • Facilitated interview training sessions for hiring managers to improve candidate experience during selection.
  • Coordinated campus recruiting events, increasing brand awareness among potential entry-level candidates.
  • Continuously monitored industry trends, competitor strategies, and labor market conditions to drive effective recruitment planning and decision-making.
  • Partnered with internal stakeholders on diversity initiatives to promote inclusivity within the organization''s workforce.
  • Sourced top-quality candidates through various channels including job boards, social media, and networking events.
  • Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
  • Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.

Director of CC Services & Operations: Contact Center Manager – Call Center Development Project Manager – Call Center Director of Information Systems – Field Operations- AIMCO

AIMCO
09.1993 - 01.2014
  • I conducted customer research initiatives to improve satisfaction and track performance
  • I managed our annual budget while implementing controls to minimize spending and support sustainability goals
  • When needed, I established contingency plans flawlessly
  • I created training tools and structured businesses to develop and enhance business continuity plans for department leaders and liaisons
  • I wrote reports summarizing testing activities, including goals, scheduling, and recommendations
  • I strategically coordinated operations to meet demands and objectives
  • I identified and resolved production, workforce, and material sourcing issues to achieve our business objectives
  • I also spearheaded cross-functional initiatives across departments to achieve our business goals and increase profitability
  • Lastly, I analyzed data to maximize productivity opportunities across various areas, ultimately improving workflow.

Education

Business Administration and Management -

University of Phoenix
Lone Tree, Colorado

Bachelor of Science in Psychology -

Capella University
Minneapolis, Minnesota

Skills

  • Inspirational Leadership
  • Performance Management
  • Coaching & Development of Employees
  • Execution
  • Budgeting/Forecasting
  • Quality Assurance
  • Workforce Management
  • Project Management
  • Process Improvement
  • Telecommunications
  • Reporting & Analytics
  • Implementations and Change Management

Certification

  • Eagles Flight Leadership – 4-year Executive Level Program
  • Six Sigma – Yellow Belt
  • Dale Carnegie – High Impact Presentations
  • SharePoint Development and Administrator
  • Certified Occupancy Specialist (COS)
  • Certified Tax Credit Specialist

Locations

Sarasota, Florida, 34233

Timeline

Regional Area Manager- SPM, LLC

SPM, LLC
03.2022 - Current

Consultant

Insite Managed Solution
07.2021 - 01.2022

Director of Customer Experience- Wilkinson Asset Management

Wilkinson Asset Management
09.2016 - 04.2020

Director of Operations & Clients Services- Alorica, Inc.

Alorica, Inc.
09.2015 - 09.2016

General Manager- Direct Sales - Dish Networks

Dish Networks
05.2014 - 04.2015

Director of CC Services & Operations: Contact Center Manager – Call Center Development Project Manager – Call Center Director of Information Systems – Field Operations- AIMCO

AIMCO
09.1993 - 01.2014

Business Administration and Management -

University of Phoenix

Bachelor of Science in Psychology -

Capella University

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Deborah Mester