Summary
Overview
Work History
Education
Skills
Community Service
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Deborah Miller

Deborah Miller

Galion,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Lending Club Team

Sutherland Global
11.2022 - 04.2023
  • Provided members with highest level of service, privacy, confidentiality and friendly welcoming attitude. Performed all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions virtually. Utilized multiple systems to fully assist members. Established excellent metric scoring.

Customer Outreach Specialist

Cox Business Solutions/Security
05.2021 - 07.2022
  • Remote position working to migrate existing Cox Business Solutions Security customers to new security platform. Customer outreach efforts average 50 calls/emails per day. Responsible for contacting assigned block of business to educate customers on required upgrade. Acting liaison between customers and internal departments to effectively execute agreements and initiate technology upgrade. Worked with sales team to address and resolve customer issues. Assisted customers with any current concerns to obtain resolution. Used shared Excel SS to collaborate with team.

Account Manager/Client Experience

Encore Advisors, LLC
01.2013 - 10.2019
  • Addressed problems with accounting, billing and claim's issues to maintain and enhance client satisfaction. Built and strengthened long-lasting client relationships based on excellent client experience. Presided over new business development and customer servicing. Liaised between account holders, employees and insurance companies. Analyzed account invoices ensuring invoicing was correct resulting in refunds for clients. Educated clients on benefits and updated account information to maintain high standards of client service. Delivered engaging and polished presentations to highlight products at each renewal. Trained new team members with compassion and patience. Managed all renewal changes for entire book of business. Contributed greatly to increasing book of business by 75%.

Service Specialist

Allstate Insurance Agency
06.2011 - 01.2013
  • Retained 80% of policy holders during each annual renewal period. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease. Developed and maintained courteous and effective working relationships. Effectively and proficiently handled all service issues for agency. Interviewed current clients to learn about their current coverages, what needed to change and implemented changes. Pursued continuing education and training programs to stay knowledgeable of insurance business.

Accreditation Specialist

Kaplan Higher Education
08.2006 - 12.2010
  • Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions. Supported project staff by facilitating compliance project logistics. Complied and reviewed regulatory and contractual requirements and accreditation standards to ensure standard policies and procedures. Prepared and presented comprehensive reports to upper management covering issues and recommendations. Effectively managed Sharepoint site.

Education

No Degree - Business Administration

Ferris State University
Big Rapids, MI

Skills

Operational Support, Process Integration, System Design and Implementation, Quotes and Sales, Policy Adjustment Knowledge, Agent Support, Life Insurance, Insurance Coverage Review, New Client Acquisition, Administrative Support, Collaborative Environments, Payroll Systems Familiarity, Detailed Documentation, Account Audits, Group Benefits, Quality Improvement, Advising and Coaching, Time Management, Problem Solving/Conflict Resolution, Critical Thinking, Strong Work Ethic, Handling Pressure, Account Management and CRM Software Proficiency, Self-Motivation & Initiative Taking, Relationship Building

Community Service

Lighthouse Family Retreat, Lifeline, NFC, Northpoint Community Church, Veteran's Affairs, Salvation Army, Morrow County Fair, Seven Bridges Women and Children's Home

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

People living deeply have no fear of death.
AnaÏs Nin

Timeline

Lending Club Team

Sutherland Global
11.2022 - 04.2023

Customer Outreach Specialist

Cox Business Solutions/Security
05.2021 - 07.2022

Account Manager/Client Experience

Encore Advisors, LLC
01.2013 - 10.2019

Service Specialist

Allstate Insurance Agency
06.2011 - 01.2013

Accreditation Specialist

Kaplan Higher Education
08.2006 - 12.2010

No Degree - Business Administration

Ferris State University
Deborah Miller