Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Deborah Miller

Lenoir City,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

34
34
years of professional experience

Work History

REFUNDS - TEAM LEAD

OrthoTennessee
Knoxville, TN
11.2016 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

TEAM LEAD

Sams Club
Knoxville, Tennessee
06.2012 - 04.2016
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.

Area Sales Manager

ACOSTA SALES AND MARKETING
Diamond Bar, CA
01.2002 - 06.2007
  • Planned, developed and implemented sales strategies in an assigned region.
  • Conducted market research to identify customer needs and trends.
  • Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
  • Reviewed competitor's activities and devised measures to stay ahead in the market competition.
  • Established strong working relationships with vendors and suppliers for obtaining quality products at competitive prices.

Receiving Manager

VONS/SAFEWAY
Sun City, CA
05.1990 - 10.2002
  • Managed and organized the receiving of all incoming shipments.
  • Ensured accuracy in recording product information into inventory system.
  • Verified items received against purchase orders to ensure accuracy of delivery quantities.
  • Maintained a safe work environment by adhering to safety regulations and policies.
  • Performed daily cycle counts to assess inventory levels for accuracy purposes.
  • Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
  • Inspected incoming products for damages or defects before accepting them into inventory.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Education

Bachelor of Science - Human Services

University of Phoenix
Tempe, AZ
06-2008

Skills

  • Regulatory Compliance
  • Schedule Management
  • Trend Tracking
  • Performance Monitoring
  • Performance Improvement

REFERENCES

  • Chrystal Jones - Orthotennessee, Supervisor 865-385-81.76
  • Logan Nation-Sams Club, Supervisor 865-771-3851
  • Stephani De La Garza, friend of 34 yrs 1-760-604-1521

Timeline

REFUNDS - TEAM LEAD

OrthoTennessee
11.2016 - Current

TEAM LEAD

Sams Club
06.2012 - 04.2016

Area Sales Manager

ACOSTA SALES AND MARKETING
01.2002 - 06.2007

Receiving Manager

VONS/SAFEWAY
05.1990 - 10.2002

Bachelor of Science - Human Services

University of Phoenix

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Deborah Miller