Deborah Miller
New Port Richey,FL
Summary
Customer service in a managerial capacity. Ability to secure long term relationships in a competitive market. Develop, mentor and coach teammates to develop skills to reach loan term goals in a fast paced environment. Instills trust and confidence in a challenging and changing work environment.
Professional banking leader with solid experience in financial transactions and customer service. Skilled in team leadership, conflict resolution, and operational efficiency. Known for reliability and adaptability in dynamic environments. Expertise includes cash handling, compliance, and client relations. Strong focus on collaboration and achieving results.
Overview
15
15
years of professional experience
Work History
Teller Supervisor/Personal Banker
Synovus Bank
- Process teller transactions
- Back up to the branch service supervisor
- Refer products and services to customers to fit their needs
- Maintain operational efficiencies of branch equipment
- Develop long term relationships with existing customers and ask for referrals
- Back up to the new account area assisting with processing of accounts and related activities of the new account area
Personal Banker 3
South State Bank
- Open consumer and business accounts
- Refer additional products and services meeting clients needs
- Build long term relationships
- Assist in daily operational duties
- Resolve customer issues in a timely manner
- Back up processing teller transactions
Float Branch Financial Specialist
Valley Bank
09.2018 - 10.2020
- Support branches in Pinellas and Hillsborough Counties.
- Process teller transactions.
- Open consumer and business accounts and refer additional products meeting the clients needs.
- Assist in daily operational duties as assigned by management.
- Responsible for individual sales goals as assigned to Branch Financial Specialists.
- Resolve customer issues in a timely manner.
Lead Settlement Coordinator
Quality Distribution
08.2012 - 07.2018
- Meet payroll deadlines on a weekly basis.
- Resolve driver payroll issues in an efficient timely manner.
- Increase profits with issuance of promissory note.
- Direct communications with owner operators and affiliates to ensure driver retention in a competitive industry.
- Mentor, develop and coach new broker coordinators. Achieved A+ ratings on internal audits.
- Developed and managed driver call log to ensure follow up on driver issues.
Assistant Branch Manager
1st United Bank FKA Old Harbor Bank
10.2011 - 01.2012
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Responsible for the completion and accuracy of branch audits with zero deficiencies.
- Decision and monitor NSF activity report limiting branch loss.
- Plan and assign daily workflow.
- Appraise performance, reward and discipline employees.
- Address complaints and resolve customer issues.
- Manage office in the absence of the manager.
Customer Service Rep/Teller
Superior Bank
10.2010 - 07.2011
- Office concierge
- Open and service new accounts and loans.
- 100% accuracy completion of monthly audits.
- Served as back up to head teller.
- Appointment setting for the management team for new business accounts and bank days.
Branch Manager
Space Coast Credit Union FKA Eastern Financial Fl
10.2005 - 06.2010
- Responsible for daily branch operations and profitability.
- Coordinated daily sales activities in the branch to meet individual and branch goals.
- Developed new business with outside cold calls, participated in community and charitable events.
- Solicited new companies for membership and scheduled credit union days with member and non member companies.
- Coached, mentored and motivated a team of 4 to 6 employees.
- Resolved escalated customer issues in a timely manner.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Maintained friendly and professional customer interactions.
Education
Associate of Arts - Liberal Arts and General Studies
Suffolk County Community College
Selden, NYSkills
- Conflict resolution
- Data Management
- Team liaison
- Data analysis
- Strong verbal communication
- Team leadership
- Process implementation
- Staff development
- Client retention
Timeline
Float Branch Financial Specialist
Valley Bank
09.2018 - 10.2020
Lead Settlement Coordinator
Quality Distribution
08.2012 - 07.2018
Assistant Branch Manager
1st United Bank FKA Old Harbor Bank
10.2011 - 01.2012
Customer Service Rep/Teller
Superior Bank
10.2010 - 07.2011
Branch Manager
Space Coast Credit Union FKA Eastern Financial Fl
10.2005 - 06.2010
Teller Supervisor/Personal Banker
Synovus Bank
Personal Banker 3
South State Bank
Associate of Arts - Liberal Arts and General Studies
Suffolk County Community College