Summary
Overview
Work History
Skills
Timeline
Generic

DEBORAH M LISAK

Dayville

Summary

Accomplished Customer Service Manager with a proven track record at enhancing customer satisfaction and loyalty through expert problem-solving and complaint resolution. Skilled in Microsoft Office and adept at fostering strong client relationships, I significantly reduced customer complaints by implementing effective solutions. My leadership ensured team collaboration and high service standards, contributing to sustained business growth.

Overview

2026
2026
years of professional experience

Work History

Customer Service Manager

PRECISION ENGINEERING Ltd
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Relations Manager

IMPERIAL
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Created customer support strategies to increase customer retention.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
  • Introduced innovative solutions to recurring problems, reducing complaint escalation rates significantly.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Account Manager

Omni Control Technologies
03.2020 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Contributed to team objectives in fast-paced environment.

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Time management
  • Decision-making
  • Cash handling
  • Adherence to high customer service standards
  • Complaint resolution
  • Exceptional telephone etiquette
  • Handling escalations
  • Administrative support
  • Work prioritization

Timeline

Account Manager

Omni Control Technologies
03.2020 - Current

Customer Service Manager

PRECISION ENGINEERING Ltd

Customer Relations Manager

IMPERIAL

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DEBORAH M LISAK