Deborah Moses
Charlotte,NC
Summary
Dedicated and vigilant individual with over 20 years of extensive experience in Fraud Investigation Services and financial banking experience with the ability to learn and adapt quickly. Strong Analytical and problem-solving skills with proven ability to establish and maintain effective communication and relationships with clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Techician
Piedmont Eyecare Associates
2023.10 - Current
- Performs initial patient comprehensive exams and office visits, which includes patient history, vision test, intraocular pressure test, pupil evaluation
- Performs automated and manual testing which may include auto and manual refractions and auto keratometry, corneal topography, confrontation visual fields, Macular Pigment Optical Density, and Neurolens
- Performs dilated fundus examinations and administers ophthalmic drop
- Transcribes results of patient exams and medical coding on revolution
- Develops positive and effective relationships with patients and their families
- Performs routine maintenance and cleaning of ophthalmic instruments and equipment
- Performs administrative tasks which include responding to inquiries in messaging and voice mail systems
- Assists with appointments and telephone screening activities
- Answers phone, takes messages and relays to appropriate individuals.
Financial Crime Consultant-Anti-Money Laundering (AML)
DISYS Staffing (Contract)
2023.04 - 2023.05
- Review account transactions and money movement to detect suspicious activity and make decisions on what appropriate action to take
- Provide guidance, support, and recommendations to business lines regarding customer AML risk ratings and account activity
- Utilizes AML case management tool and internal systems to manage team workload
- Drafting Suspicious Activity Reporting (SAR) and filed to FinCEN by clients, where necessary.
Fraud Investigator
PwC (Contract)
2022.06 - 2022.12
- Conduct investigations of Fraud cases, documenting investigative findings, and determining whether the case should be escalated for further review or action
- Analyzing transactional data and conducting internal and external research on subjects using a variety of research tools
- Drafting SARs to be filed to FinCEN by clients, where necessary
- Review monetary and non-monetary fraud transactions to detect fraudulent patterns and trends.
Financial Crime Analyst I
BB&T Bank now Truist
2018.04 - 2021.12
- Effectively perform KYC screening on customers documenting the information obtained
- Place holds or block accounts on suspicious and fraudulent transactions and checks
- Perform Fraud identification, detection, research, and loss mitigation actions delivery channels
- Filed Suspicious Incident Reports for Fraud and AML/BSA violations exceeding $5,000
- Communicated with both Financial and Non-Financial Institutions in addition to client contact to verify the legitimacy of activity observed on the customer’s respective account.
Fraud Management Financial Crimes Case Analyst I
BB&T Bank now Truist
2016.07 - 2018.04
- Conduct investigations on mobile, check and envelope free ATM deposits
- Support effective communication with internal and external partners or clients
- Refund fees to client due to fraudulent activity.
Processing Services Centralized Operation Associate
BB&T Bank now Truist
2011.05 - 2016.07
- Reconcile Cash Items
- Processing charge-offs for any items that are not collected or cleared
- Identify, research, and clear stale entries to general ledger accounts
- Communicated with clients daily addressing and resolving their questions and issues
- Collect ACH reclamations, charging off if all collections efforts prove unsuccessful
- Maintain current knowledge of all applicable policies and procedures
- Support and assistance branch staff regarding cash item and unidentified /rejected credits
- Conduct client research and report fraudulent items to Liability Risk Management.
Education
High School Diploma -
Unknown
Darlington06.1989
Skills
Technical Skills
- Regulatory Compliance
- Transaction Monitoring
- ID Theft Red Flags
- BSA/AML/Patriot Act
- Customer Service
- Lexis Nexis and Experian
- Know Your Client (KYC)
- Microsoft Office, Word, Excel, Windows, Outlook, SAP, and SharePoint
- Pegasystems (Pega), Enterprise Image Suite (EIS) and Enterprise Transaction Suite (ETS)
- Risk Assessment
- Knowledge of Financial Regulations
- Cybersecurity Awareness
Soft Skills
- Case Management
- Investigation Skills
- Customer Focused
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Team Play
- Self-Motivated
Certification
NC Notary Public
References
References upon request
Certifications:
NC Notary Public
Timeline
Ophthalmic Techician
Piedmont Eyecare Associates
2023.10 - Current
Financial Crime Consultant-Anti-Money Laundering (AML)
DISYS Staffing (Contract)
2023.04 - 2023.05
Fraud Investigator
PwC (Contract)
2022.06 - 2022.12
Financial Crime Analyst I
BB&T Bank now Truist
2018.04 - 2021.12
Fraud Management Financial Crimes Case Analyst I
BB&T Bank now Truist
2016.07 - 2018.04
Processing Services Centralized Operation Associate
BB&T Bank now Truist
2011.05 - 2016.07
High School Diploma -
Unknown
NC Notary Public
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