DEBORAH MUDRY
Memphis,TN
Summary
Highly qualified and detail-oriented account representative professional with exceptional problem-solving, computer, and communication skills. Possesses a strong work ethic, takes great initiative, and is a creative thinker with a strong desire to learn new responsibilities. Proficient in writing, editing, and client relations, experienced in the healthcare field, and well-prepared for a role specializing in patient support and care coordination. With a strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Overview
11
11
years of professional experience
Work History
Center of Excellence Patient Navigator
Semmes Murphey Clinic
01.2024 - Current
- Performs as a liaison for brain and spine patients
- Leads patients through the entire clinic experience
- Communicates directly with clinical staff to ensure continuity of care
- Manages billing, scheduling, and follow up communications
- Tracks appointments within Center of Excellence framework
Patient Account's Receivable Specialist
Semmes Murphey Clinic
03.2022 - 12.2023
- Maintained patient financial records within the practice management software
- Received and posted all forms of payments to patients' accounts, retrieved remits from various insurance carrier websites
- Maintained electronic funds transfer spreadsheet
- Reconciled daily cash sheets and prepared deposits
Accounting Assistant
Logical Systems, Inc
07.2021 - 03.2022
- Responsible for the set up of all new engineering jobs for the company
- Entered and processed weekly expenses for engineers in several branches of LSI
- Performed accounts receivable and accounts payable tasks for clients and vendors
- Entered purchase orders into Deltek Vision to update projects and proposals
- Assisted Controller with monthly updates to job database to ensure accuracy
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Patient Account Representative
Semmes Murphey Clinic
12.2018 - 07.2021
- Performed accounts receivable tasks for entire clinic to ensure accurate balancing of daily deposits including cash, checks and credit card transactions
- Responsible for handling and resolving issues involving patients' accounts
- Executed ad-hoc assignments including research and auditing projects
- Posted data and balances on accounts
- Scaned and indexed all daily payment details in DocuWare software
- Worked with all departments of Semmes Murphey Clinic
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Call Center Representative
Semmes Murphey Clinic
04.2018 - 12.2018
- Diagnosed patients' neurological, neurosurgical and pain management needs in order to schedule appointments with the appropriate doctor or surgeon
- Translated phone calls, emails and voicemail messages into written phone notes in the correct electronic health records
- Recorded all information provided accurately and completely to the appropriate staff member in a timely manner, worked quickly and efficiently to increase productivity
- Maintained a current knowledge of insurance plans to determine in/out of network status based on Clinic policy
- Kept constant knowledge of Clinic employees and their roles
Customer Service Representative
Corporate Planning Network
03.2016 - 04.2018
- Responsible for direct contact with participants to help explain their healthcare plan involving Flexible Spending Accounts
- Reactivated Flex Card when temporally suspended
- Corresponded with clients through written communication
- Resolved claim discrepancies to ensure efficient insurance plan activity
Office Manager
Grazz Masters
06.2014 - 02.2016
- Responsible for the overall customer service to clients through phone and email, liaison between owner, work crews, and customers to ensure complete customer satisfaction
- Scheduled landscape crews
- Managed customer invoicing
- Developed lawn care contracts
- Processed employee payroll
Sales Assistant
Clipper Magazine
10.2013 - 06.2014
- Responsible for sales support of Sales Executive and marketing of print media
- Submitted advertisements including ad copy and photographs
- Edited client advertisement details of coupons and offers to meet printing deadlines
Education
Bachelor of Science - Marketing
Auburn University
Auburn, ALSkills
- Patient care
- Health navigation
- Medical coordination
- Clinical support
References
- Cathy Russell, CPA, Owner, 901-461-0300
- Karen Bridges, Marketing Specialist International Paper, 901-485-0974
- Sheila Evans, CPA Pfizer, 901-336-2331
- Ken Glenn, retired Field VP Nat'l Accounts, Maybelline, 901-351-5683
- Chuck Kantor, Field Sales VP, Maybelline, 901-624-3010
Timeline
Center of Excellence Patient Navigator
Semmes Murphey Clinic
01.2024 - Current
Patient Account's Receivable Specialist
Semmes Murphey Clinic
03.2022 - 12.2023
Accounting Assistant
Logical Systems, Inc
07.2021 - 03.2022
Patient Account Representative
Semmes Murphey Clinic
12.2018 - 07.2021
Call Center Representative
Semmes Murphey Clinic
04.2018 - 12.2018
Customer Service Representative
Corporate Planning Network
03.2016 - 04.2018
Office Manager
Grazz Masters
06.2014 - 02.2016
Sales Assistant
Clipper Magazine
10.2013 - 06.2014
Bachelor of Science - Marketing
Auburn University
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