Summary
Overview
Work History
Education
Skills
Gardening, my dogs, bike riding, motorcycle riding, working out, artistic endeavors.
Timeline
Generic
Deborah Musgrove

Deborah Musgrove

Wausau,WI

Summary

I am applying for the position of customer service representative. There are many similarities of customer service and patient care. The outcome is client or patient satisfaction or knowledge of their product or plan of care.

Self-motivated, decisive, but I have the flexibility to think outside the box, using my creative talents to adapt for the good of the customer and company.

Overview

15
15
years of professional experience

Work History

Licensed Practical Nurse

Bridge Community Health Clinic
Wausau, Wisconsin
05.2020 - Current
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Administered controlled narcotics, medications.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Comforted and counseled patients and families throughout care process.

Licensed Practical Nurse

North Central Healthcare
Wausau, WI
11.2017 - 05.2020
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Administered controlled narcotics,
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with admissions, appointments, transfers and discharges.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Licensed Practical Nurse

Nurses PRN
Wausau, Wisconsin
09.2014 - 11.2017
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.

Licensed Practical Nurse

Bone And Joint Clinic
Wausau, Wisconsin
11.2013 - 11.2014
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Roomed patients for specialists, take vital signs, assisted with procedures, casted fractures of lower extremities.

Licensed Practical Nurse

Nurses PRN
Wausau , Wisconsin
08.2012 - 09.2014
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.

Licensed Practical Nurse

Benedectine Rehab And Long Term Care
Wausau, Wisconsin
06.2011 - 08.2012
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Process admits, discharges, communicate with family, staff, and community helps.

Licensed Practical Nurse

Colonial Manor Rehab
Wausau, Wisconsin
08.2010 - 06.2011
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Documented admits, discharged, follow ups with community helps.

Licensed Practical Nurse

Nurses PRN
Wausau, Wisconsin
02.2010 - 08.2010
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Admits, discharges, contact community services or helps for patient.

Licensed Practical Nurse

Marywood Health Center
Wausau, Wisconsin
03.2009 - 02.2010
  • Cared for wounds, provided treatments and assisted with procedures.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.

Dispensing Nurse

Wausau Comprehensive Center
Wausau, Wisconsin
01.2008 - 03.2009

Dispensing Methadone for clients in the treatment program.

  • Collected specimens to prepare for laboratory test procedures.

Education

Technical Diploma For Licensed Practical Nurse - Nursing Education

Northcentral Technical College
Wausau, WI

Skills

  • Physical Stamina
  • Patient Charting
  • Information Compiling and Auditing
  • Experience with Microsoft Processing, ECW, Power Points, emails, and other necessary computer tasks

As you review my resume, the healthcare profession in many ways is comparable to customer service but on a patient level At this time in my career, I am looking for a different avenue of assisting customers who need information, and contributing positively to the customer service representative position

Gardening, my dogs, bike riding, motorcycle riding, working out, artistic endeavors.

I have perennials, annuals, and vegetables in my garden. There is always something blooming the whole growing season.

My dogs keep me busy, I walk them daily and go on my own longer walks.

Bike riding is just another way to keep moving,being outside, and enjoying the scenery. I have a basket and backpack to take both of my dogs ( they are small).

I have a motorcycle license and love to ride. I did sell my motorcycle last year, and hope I can get through the summer without purchasing another one.

I have a planned twice a week workout, including weights and a spin cycle.

My artistic endeavors include painting, clay sculpture, crafts.

Timeline

Licensed Practical Nurse

Bridge Community Health Clinic
05.2020 - Current

Licensed Practical Nurse

North Central Healthcare
11.2017 - 05.2020

Licensed Practical Nurse

Nurses PRN
09.2014 - 11.2017

Licensed Practical Nurse

Bone And Joint Clinic
11.2013 - 11.2014

Licensed Practical Nurse

Nurses PRN
08.2012 - 09.2014

Licensed Practical Nurse

Benedectine Rehab And Long Term Care
06.2011 - 08.2012

Licensed Practical Nurse

Colonial Manor Rehab
08.2010 - 06.2011

Licensed Practical Nurse

Nurses PRN
02.2010 - 08.2010

Licensed Practical Nurse

Marywood Health Center
03.2009 - 02.2010

Dispensing Nurse

Wausau Comprehensive Center
01.2008 - 03.2009

Technical Diploma For Licensed Practical Nurse - Nursing Education

Northcentral Technical College
Deborah Musgrove