Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Musso

Greenwood,MO

Summary

Dynamic professional with extensive experience in office administration and document management at Philip Morris, USA. Proven track record in vendor negotiation and event planning, enhancing operational efficiency. Adept at fostering customer relationships and executing data entry with precision, contributing to significant improvements in workflow and team collaboration. Efficient Branch Administrator known for productivity and ability to complete tasks swiftly. Possess strong skills in team leadership, operations management, and financial reporting. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and excellent service delivery.

Overview

36
36
years of professional experience

Work History

Branch Administrator

KCG/Rew Materials- Foundation Building Materials
07.2024 - Current
  • Provide overall office administrative tasks: answer and screen calls, sort incoming mail from 50 REW/MAGNUM locations and sort according to city and state
  • Order office supplies, kitchen, and janitorial supplies for the facility.
  • Oversee office supply, shipping and janitorial vendors and champion for best pricing.
  • Responsible for birthday and anniversary acknowledgements.
  • Draft correspondence for members of the HR Team.
  • Committee participant for planning and executing seasonal and holiday events for employees.

Record Specialist II

Brillient (Contractor for Homeland Security/Immigration Benefit Services)
06.2023 - 07.2024
  • Company Overview: Public Service Clearance
  • Scanning documents extremely high priority confidential data on individuals applying for VISAs, asylum and becoming American citizens. Successfully handle file transfers and interfiling, improving document accessibility and retrieval times.
  • Manage document scanning and conversion processes, ensuring accurate digitization and efficient file organization.
  • Other responsibilities include conducting regular file audits and performing electronic merging to maintain database integrity and accuracy.
  • Execute basic computer tasks and data entry with a focus on updating reports and databases, enhancing data reliability.
  • Process and fulfill file requests, demonstrating strong organizational skills and attention to detail.
  • Scheduled training meeting for Department.
  • Public Service Clearance

Owner

CEO & Owner Jewelry Accessory Company
12.2017 - 01.2023
  • Managed all aspects of a start-up jewelry accessory business, including online sales, live social media sales, and in-person events. Responsibilities included product sourcing, inventory marketing, customer service, and financial management.

Customer Service/Sales Support Specialist

Better Life Technology, LLC
07.2019 - 07.2020
  • Customer Service for Help Desk for B2B and B2C providing recommendations on the type of flooring that would be suitable for the customer's application and climate zone. well as educating customer or floor installer flooring on the types of adhesives and the temperatures suitable for use based on their climate zone and application. Strengthen relationships with distributors, installers, and the customers via phone and email correspondence.
  • Review product installation instructions to ensure the floor installer or customer didn't do anything to void their lifetime warranty. A well-informed customer is a much happier customer.
  • Account Manager for big box stores, ie., supporting their customer service teams by having the customer conferenced in a 3-way call to our partner's customer service representatives sell and support the product by determining their application and making recommendations and technical questions. Also processed their sample product requests they wanted mailed to their store or customer's home.
  • Managed marketing, price lists, and collateral needs for partners: big box stores, distributors, boat manufacturers, boat repair marines, trailer manufacturers, trailer upfitters and had an adequate supply of samples and marketing collateral to support the products.
  • Entered orders into Sage that were received via fax, email and called in and logged on to other partner procurement sites and transferred electronic purchase orders into Sage and establishing ship date or confirming we could meet their requested ESD.
  • Collaborated by chairing internal meetings with the material managers, procurement, credit department, inventory manager, materials manager, plant manager and sales engineers and freight companies to ensure the promised date doesn't change be less than 3 days.
  • Managed end-user customer warranty claims and submit claims to freight carrier for damaged and lost orders.
  • Responsible for running daily sales reports, order confirmations and tracking numbers to customers.

Sales Support Service Specialist

Flextronics Lighting Solutions
01.2015 - 08.2018
  • Responsible for all facets of B2B and B2C customer service including providing part numbers, creating custom part numbers, quoting high bay lighting products, and explained warranties.
  • Followed up on jobs previously quoted to distributors to possibly re-requote, shipped out demonstration fixtures for Regional Manager's clients.
  • Processed via data entry customer purchase orders into Salesforce and then NetSuite.
  • Supported Midwest Regional Manager by creating quotes, ordering of customer materials via purchase orders. Processed charge backs for contractors due to delay in shipment or damaged goods. Contributed to the strategic planning of marketing collateral and greeted and educated customers what was new with our products at Lighting Expos and lighting events. Created presentations and sales reports.
  • Provided stellar customer service to end user customers, electricians, and distributors as well as the Regional Manager for the Midwest Region. Called on distributors to determine if they needed any jobs requoted, need collateral or price lists. Update all contacts into Salesforce or NetSuite.
  • Onboarded new distributors by assisting them in completing the contract and various other forms and acknowledgement of Flextronics's ethical guidelines and it outlined deterring distributors from price gouging and ensuring smooth integration into the 'partner program'.
  • Prepare daily deposits and complete reporting to send to CFO and deposit checks at the local branch of the company's bank.
  • Pioneered a proactive program to regularly follow up with accounts that Regional Managers couldn't attend to within their sales cycles, resulting in an increase in sales from $1 million to $2 million in my territory over two years. Managed high bay lighting demo requests for all Regional Managers, coordinating shipping and tracking logistics efficiently.

Sales and Marketing Project Coordinator/Admin. Assistant

Ceva Companion Animal Heal North America Headqtrs.
10.2013 - 12.2015
  • Supported the VP of Sales and VP of Marketing and their teams by preparing payment requests for distributors. Managed phone calls, meetings, and office visitors, maintaining a professional front.
  • Organized travel arrangements, both domestic and international, for executives and staff.
  • Created and processed Senior Management expense reports accurately and efficiently.
  • Managed an online store for sales collateral, aiding the North America field sales force.
  • Planned management meetings and ensured all conference rooms were clean and were stocked with beverages and snacks.
  • Ordered and managed catered meetings and all-hands meetings.
  • Took minutes at sales management meetings.
  • Managed logistics and reservations for trade shows and events.
  • Provided administrative support for three upper-level executives and their directors. Created and approved payment requests for vendors and distributor commissions.
  • Managed documentation and registration for Veterinary Speaker CE credits for Vets, ensuring program met CE criteria, and issuing CE Certificates. Oversaw promotions and rebate issuance for Veterinarians, ensuring timely delivery.

Quote Fulfillment Leader V

GE Industrial Power and Water
07.2012 - 10.2013
  • Overseeing receipt of purchase orders and determining if they have contracted pricing or if the Account Manager needed to approve them for procession.
  • Managed all documentation for the quote process, ensuring accuracy, clarity, quality, and timeliness from entry to submission to customers.
  • Expedited new purchase orders by receiving, approving, and releasing them in the workflow system on the same day.
  • Participated in factory production meetings to uphold adherence to the production calendar and communicated timelines to the sales channel.
  • Collaborated with the sales team to gather OEM information for industrial accounts in a designated region, entered details into the customer's infiltration system, and kept plant managers and maintenance contacts updated.
  • Conducted research in Salesforce.com to ensure OEM, model, and serial numbers were entered for all field sales accounts.

Office Manager & Asst. Property Manager

KNM Properties
02.2010 - 06.2012
  • Processed rental applications for potential tenants and handled landlord responsibilities such as: coordinated and created move-in paperwork for new residents, conducting joint inspections of the property and reviewing rental agreements.
  • Ran daily reports to identify tenants with lapsing rental insurance or rental payment arrears, notifying them accordingly.
  • Created work order requests after property inspections with maintenance, updating material lists and attaching purchase orders to work orders. Kept the project tracker updated for renovated properties.
  • Collected rent, posted payments, and made deposits.
  • Ran reports to post electronic payments via the tenant portal before sending out late rent notices and 60-day lease renewal letters to all tenants.

Field Sales Representative

Lockheed Martin
09.2008 - 01.2010
  • Company Overview: Energy Efficiency Division
  • Managed the largest rural territory in Missouri for Ameren UE's B2B customers, focusing on recruiting mid-stream appliance, lighting retailers, product manufacturers, and distributors for participation in energy efficiency and Energy Star measures in AmerenUE's Residential Consumer Program.
  • Conducted regular meetings with program partners every six weeks to ensure they maintained minimum Energy Star product availability for their customers.
  • Collected monthly sales data from partners, compiling it into aggregated sales reports sent to the Missouri Public Service Commission.
  • Developed marketing plans for partners and provided education on energy efficiency products to both partners and their customers, promoting awareness and adoption of energy-efficient solutions.
  • Energy Efficiency Division

Marketing Analyst II

Sprint
03.2007 - 09.2008
  • Collaborated with Subject Matter Experts (SMEs) to develop a promotional calendar for Sprint Retail stores, maintaining an updated internal database with promotional offers, special sales, promotional codes, and cellphone specifications and images.
  • Managed the Marketing Team's promotions for store employees, ensuring budget adherence.
  • Reviewed and proofed draft copies of local market promotions for accuracy and effectiveness.
  • Collaborated with initiative owners and SMEs to ensure accurate information in the Company's Intranet Sales Application, including current offerings and upcoming new handset pricing and features for the next quarter.
  • Generated statistical reports to analyze tool strengths, weaknesses, and areas of opportunity.
  • Conducted competitive research on competitors' business and retail customer offerings to inform strategic decisions.

Sales Coordinator, promoted to Fleet Coordinator to Marketing Administrator, promoted to Environmental Record Coordinator promoted to ECM Project Coordinator and Help Desk Analyst II.

Aquila
09.1998 - 02.2007
  • Company Overview: Gas & Electric Utility in 5 states
  • As Sales Administrative Assist., created presentations, answered heat pump 1-800 line for Aquila's residential customers, created spreadsheets, sales reports, correspondence, created quarterly newsletters, set up meetings, arranged Director's and department's travel and accommodations, handled expense reports.
  • Created new electronic fleet ordering process, procured new vehicles with manufacturer and up-fitting companies and created and submitted leased agreements.
  • Fleet credit card administrator.
  • In collaboration with corporate communications, created collateral and submitted work proposals for energy efficiency programs, resolved customer service issues and maintained key relationships for integral in program success.
  • Developed marketing collateral, mailings, newsletters, bill inserts, and presentations, for special interest groups, trade allies, nonprofit organizations, home builders and commercial project managers. Approved invoices for payments for not-for-profits agencies for monthly energy assistance payments.
  • Planned and participated in meetings and provided training on Company's Energy Efficiency programs through lunch and learns, home expos, golf tournament award dinners and trade ally functions.
  • As Environmental Record Coordinator, assisted with submitting reports on behalf of the power plants, licensing, and was the lead on training departments on their own customized File Plan in which their records were scanned into enterprise software.
  • Provided training on best practices and mentored end users on the management of electronic records to ensure compliance with policies and procedures.
  • Project lead responsible for assisting the company's efforts converting records within the electronic enterprise software FileNet that included creating scanning department and training department liaison on the new system and provided technical support on FileNet software.
  • Gas & Electric Utility in 5 states

Region Executive Assistant

Philip Morris, USA
09.1989 - 08.1998
  • Provided high-level administrative support to company executives, including calendar management, travel arrangements, and expense report processing.
  • Trained administrative staff and ensured they participated in all ongoing training modules.
  • Created presentations, letters and memos via Dictaphone transcription.
  • Provided executive level support to Sales Director by managing calendar, travel arrangements, expense reimbursement, email and correspondence ensuring maximum effectiveness of Sales Directors time.
  • Gathered market volume/share data and created reports for various levels of upper management for weekly management meetings.
  • Planned and implemented semi-annual 100+ sales force meetings to include: attendee communications, accommodations, vendors, entertainment, speakers, production, décor, and ground/air transportation resulting in successful meetings within budget guidelines.
  • Organized yearly regional 100+ Summer Intern company awareness/trade show event to help broaden intern's awareness of company career paths and benefits resulting in higher commitment rates.
  • Planned Senior Management meetings for region Vice President, Section Sales Directors and Operation Managers.
  • Managed office lease agreements, company assets and accounts.
  • Coordinated a broad range of Human Resource functions including; new hire orientation, performance appraisal procedures and training and development tracking for a 100+ sales force to ensure compliance.
  • Participated in on-campus intern recruiting programs resulting in successfully recruiting 8 to 12 interns each year. Coordinated interviewing schedule, tested and participated in initial screening of applicants and scheduled panel interview and day in the field work with.
  • Managed paperwork for full time, summer intern, student ambassador, terminations, transfers and promotions ensuring compliance with corporate requirements. Initiated background checks and drug screening.
  • Managed confidential HR records.
  • Trained Section management on company recruiting processes and compliance procedures to ensure company compliance.
  • Managed Leadership Frontier Incentive program; coordinated recipient selections and award ordering process.

Education

High School Diploma -

Lee's Summit Senior High School
Lee's Summit, MO

Skills

  • Office administration and document management
  • Vendor negotiation and event planning
  • Meeting coordination and employee training
  • Relationship management and customer service
  • Verbal and written communication skills
  • Proficiency in MS Office applications
  • Report preparation and transcription
  • Sales support and customer relationship management

Timeline

Branch Administrator

KCG/Rew Materials- Foundation Building Materials
07.2024 - Current

Record Specialist II

Brillient (Contractor for Homeland Security/Immigration Benefit Services)
06.2023 - 07.2024

Customer Service/Sales Support Specialist

Better Life Technology, LLC
07.2019 - 07.2020

Owner

CEO & Owner Jewelry Accessory Company
12.2017 - 01.2023

Sales Support Service Specialist

Flextronics Lighting Solutions
01.2015 - 08.2018

Sales and Marketing Project Coordinator/Admin. Assistant

Ceva Companion Animal Heal North America Headqtrs.
10.2013 - 12.2015

Quote Fulfillment Leader V

GE Industrial Power and Water
07.2012 - 10.2013

Office Manager & Asst. Property Manager

KNM Properties
02.2010 - 06.2012

Field Sales Representative

Lockheed Martin
09.2008 - 01.2010

Marketing Analyst II

Sprint
03.2007 - 09.2008

Sales Coordinator, promoted to Fleet Coordinator to Marketing Administrator, promoted to Environmental Record Coordinator promoted to ECM Project Coordinator and Help Desk Analyst II.

Aquila
09.1998 - 02.2007

Region Executive Assistant

Philip Morris, USA
09.1989 - 08.1998

High School Diploma -

Lee's Summit Senior High School

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Deborah Musso