Deborah Musso
Greenwood,MO
Summary
I am a dedicated, motivated, and detail-oriented professional looking for a company where my project coordination, administrative, and sales support experience can be utilized. Forward-thinking Operations Specialist bringing twenty years of expertise in administrative executive support, account management, B2B, sales and sales support for consumer goods, manufacturing and energy efficiency and utility sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS office, CRM, quoting and sales software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
35
35
years of professional experience
Work History
Record Specialist II
Brillient (Contractor for Homeland Security/Immigration Benefit Services – Public Service Clearance
06.2023 - Current
- Manage document scanning and conversion processes, ensuring accurate digitization and efficient file organization
- Other responsibilities include conduct regular file audits and perform electronic merging to maintain database integrity and accuracy
- Scanning documents extremely high priority confidential data on individuals applying for VISAs, asylum and become American citizen
- Successfully handle file transfers and interfiling, improving document accessibility and retrieval times
- Execute basic computer tasks and data entry with a focus on updating reports and databases, enhancing data reliability
- Process and fulfill file requests, demonstrating strong organizational skills and attention to detail
- Consistently meet and strive to exceed production and quality goals through diligent work and adherence to standard operating procedures.
CEO & Owner Jewelry Accessory Company
12.2017 - 01.2023
- Sold accessory products online and Live on Facebook and Women Expo’s, and community events.
Customer Service/Sales Support Specialist
Better Life Technology, LLC
07.2019 - 07.2020
- Customer Service and Liaison for commercial and residential customers to provide recommendations on the type of flooring that would be suitable for the customer’s application and climate zone
- Well as educating customer or floor installer flooring on the types of adhesives and the temperatures suitable for use based on their climate zone and application
- This strengthened the relationship with distributors, installers, and the customers
- It also ensured successful product installation and to ensure they don’t do anything to void their lifetime warranty
- A well informed customer is a much happier customer
- Account Manager for big box stores, ie
- Supporting their customer service teams by having the customer conferenced in a 3-way call to our partner’s customer service representatives sell and support the product by determining their application and making recommendations and technical questions
- Also processed their sample product requests they wanted mailed to their store or customer’s home
- Managed marketing, price lists, and collateral needs for partners: big box stores, distributors, boat manufacturers, boat repair marines, trailer manufacturers, trailer upfitters and had an adequate supply of samples and marketing collateral to support the products
- Entered orders into Sage that were received via fax, email and called in and logged on to other partner procurement sites and transferred electronic purchase orders into Sage and establishing ship date or confirming we could meet their requested ESD
- Collaborated by chairing internal meetings with the material managers, procurement, credit department, inventory manager, materials manager, plant manager and sales engineers and freight companies to ensure the promised date doesn’t change be less than 3 days
- Managed end-user customer warranty claims and submit claims to freight carrier for damaged and lost orders
- Responsible for running daily sales reports, order confirmations and tracking numbers to customers.
Family Caregiver
10.2018 - 07.2019
- Took time off to provide care for family member.
Sales Support Service Specialist
Flextronics Lighting Solutions
01.2015 - 08.2018
- Responsible for all facets of customer service including providing part numbers, creating custom part numbers, quoting high bay lighting products, explaining warranties available, followed up on jobs previously quoted to distributors to possibly requote, shipped out demonstration fixtures for Regional Manager’s clients
- Processed via data entry customer purchase orders into Salesforce and then NetSuite
- Supported Midwest Regional Manager by creating quotes, ordering of customer materials via purchase orders
- Processed charge backs for contractors due to delay in shipment or damaged goods
- Contributed to the strategic planning of marketing collateral and greeted and educated customers what was new with our products at Lighting Expos and lighting events
- Created presentations and sales reports
- Provided stellar customer service to end user customers, electricians, and distributors as well as the Regional Manager for the Midwest Region
- Called on distributors to determine if they needed any jobs requoted, need collateral or price lists
- Update all contacts into Salesforce or NetSuite
- Onboarded new distributors by assisting them in completing the contract and various other forms and acknowledgement of Flextronics’s ethical guidelines and it outlined deterring distributors from price gouging and ensuring smooth integration into the ‘partner program’
- Ran daily deposits to local branch of the company’s bank
- Pioneered a proactive program to regularly follow up with accounts that Regional Managers couldn't attend to within their sales cycles, resulting in an increase in sales from $1 million to $2 million in my territory over two years
- Managed high bay lighting demo requests for all Regional Managers, coordinating shipping and tracking logistics efficiently.
Sales and Marketing Project Coordinator/Admin. Assistant
Ceva Companion Animal Heal North America Headqtrs.
10.2013 - 12.2015
- Supported the VP of Sales and VP of Marketing and their teams by preparing payment requests for distributors
- Managed phone calls, meetings, and office visitors, maintaining a professional front
- Organized travel arrangements, both domestic and international, for executives and staff
- Handled Senior Management expense reports accurately and efficiently
- Managed an online store for sales collateral, aiding the North America field sales force
- Assisted in coordinating management meetings and providing travel support
- Managed logistics and reservations for trade shows and events
- Provided administrative support for three upper-level executives and their directors
- Created and approved payment requests for vendors and distributor commissions
- Managed documentation and registration for Veterinary Speaker CE credits for Vets, ensuring program met CE criteria, and issuing CE Certificates
- Oversaw promotions and rebate issuance for Veterinarians, ensuring timely delivery.
Quote Fulfillment Leader V
GE Industrial Power and Water
07.2012 - 10.2013
- Overseeing receipt of purchase orders and determine if they have contracted pricing or if the Account Manager needed to approve them for procession
- Managed all documentation for the quote process, ensuring accuracy, clarity, quality, and timeliness from entry to submission to customers
- Expedited new purchase orders by receiving, approving, and releasing them in the workflow system on the same day
- Participated in factory production meetings to uphold adherence to the production calendar and communicated timelines to the sales channel
- Collaborated with the sales team to gather OEM information for industrial accounts in a designated region, entered details into the customer's infiltration system, and kept plant managers and maintenance contacts updated
- Conducted research in Salesforce.com to ensure OEM, model, and serial numbers was entered for all field sales accounts.
Office Manager & Asst. Property Manager
KNM Properties
02.2010 - 06.2012
- Processed rental applications for potential tenants and handled landlord responsibilities such as: coordinated and created move-in paperwork for new residents, conducting joint inspections of the property and reviewing rental agreements
- Ran daily reports to identify tenants with lapsing rental insurance or rental payment arrears, notifying them accordingly
- Created work order requests after property inspections with maintenance, updating material lists and attaching purchase orders to work orders
- Kept the project tracker updated for renovated properties
- Collected rent, posted payments, and made deposits
- Ran reports to post electronic payments via the tenant portal before sending out late rent notices and 60-day lease renewal letters to all tenants.
Field Sales Representative
Lockheed Martin – Energy Efficiency Division
09.2008 - 01.2010
- Managed the largest rural territory in Missouri for Ameren UE, focusing on recruiting mid-stream appliance, lighting retailers, product manufacturers, and distributors for participation in energy efficiency and Energy Star measures in AmerenUE’s Residential Consumer Program
- Conducted regular meetings with program partners every six weeks to ensure they maintained minimum Energy Star product availability for their customers
- Collected monthly sales data from partners, compiling it into aggregated sales reports sent to the Missouri Public Service Commission
- Developed marketing plans for partners and provided education on energy efficiency products to both partners and their customers, promoting awareness and adoption of energy-efficient solutions.
Marketing Analyst II
Sprint
03.2007 - 09.2008
- Collaborated with Subject Matter Experts (SMEs) to develop a promotional calendar for Sprint Retail stores, maintaining an updated internal database with promotional offers, special sales, promotional codes, and cellphone specifications and images
- Managed the Marketing Team's promotions for store employees, ensuring budget adherence
- Reviewed and proofed draft copies of local market promotions for accuracy and effectiveness
- Interacted with initiative owners and SMEs to ensure accurate information in the Company’s Intranet Sales Application, including current offerings and upcoming new handset pricing and features for the next quarter
- Generated statistical reports to analyze tool strengths, weaknesses, and areas of opportunity
- Conducted competitive research on competitors' business and retail customer offerings to inform strategic decisions.
Sales Coordinator, promoted to Fleet Coordinator to Marketing Administrator, promoted to Environmental Record Coordinator promoted to ECM Project Coordinator and Help Desk Analyst II
Aquila – Gas & Electric Utility in 5 states
09.1998 - 08.2007
- As Sales Administrative Assist., created presentations, answered heat pump 1-800 line for Aquila’s residential customers, created spreadsheets, sales reports, correspondence, created quarterly newsletters set up meetings, arranged Director's and department’s travel and accommodations, handled expense reports
- Created new electronic fleet ordering process, procured new vehicles with manufacturer and up-fitting companies and created and submitted leased agreements
- Fleet credit card administrator
- In collaboration with corporate communications, created collateral and submitted work proposals for energy efficiency programs, resolved customer service issues and maintained key relationships for integral in program success
- Developed marketing collateral, mailings, newsletters, bill inserts, and presentations, for special interest groups, trade allies, nonprofit organizations, home builders and commercial project managers
- Approved invoices for payments for non-for-profits agencies for monthly energy assistance payments
- Planned and participated in meetings and provide training on Company’s Energy Efficiency programs through lunch and learns, home expos, golf tournament award dinners and trade ally functions
- As Environmental Record Coordinator, assisted Managers with submitting reports on behalf of the power plants, licensing, and was the lead on training departments on the File Plan in which their records should before records were scanned into enterprise software
- Provided training on best practices and mentored end users on the management of electronic records to ensure compliance with policies and procedures
- Project lead responsible for assisting the company’s efforts converting records within the electronic enterprise software FileNet that including creating scanning departed and training department liaison on the new system and provided technical support on FileNet software.
Region Administrative Assistant
Philip Morris, USA
09.1989 - 08.1998
- Coordinated and maintained vacation and absentee schedule for management teams
- Managed and maintained unit administration compliance with auditing contracts and processing payments
- Managed office routines ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
- Responsible to keep HR paperwork for unit employees (New hires, transfers, terminations, promotions etc) and fleet records up to date
- Ensured VP's needs are proactively identified and provided required information/documents for them to complete duties
- Scheduled performance management reviews, annual competency reviews, personal development discussions for all VP's direct reports
- Coordinates teams invitations for key client events
- Effectively manage a high volume of phone calls and emails
- Process travel and entertainment expense reports timely and accurately.
Education
N/A - Business
Diploma - Business
Business Administration -
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Proficient in Excel, Powerpoint, Word, GoogleSuite, Salesforce, Sage, NetSuite, Peoplesoft, Documentum, Quickbooks, CRM Software, Kofax, and Quicken
- Supply Management
- Analytical Thinking
Recognition Awards
Golen spur awarded for creating proactive approach for product placement payments that saved Philip Morris $950,000 in the first quarter and overall savings of $2,000,000 at year-end.
Great Thinker award while working in Marketing at Sprint for retail store award program.
Great Pursits awarded 3 times while working at Aquila for created automated fleet ordering system, performing my role and a purchasing analyst responsibilty of electronically mapping and reconciling fleet and purchasing credit cards. The other Great Pursuit award was for negioating cost saving measures at vehicle delivery dealerships and saved the compamy $1.2 million in 2 years.
Timeline
Record Specialist II - Brillient (Contractor for Homeland Security/Immigration Benefit Services – Public Service Clearance
06.2023 - Current
Customer Service/Sales Support Specialist - Better Life Technology, LLC
07.2019 - 07.2020
Family Caregiver -
10.2018 - 07.2019
CEO & Owner Jewelry Accessory Company -
12.2017 - 01.2023
Sales Support Service Specialist - Flextronics Lighting Solutions
01.2015 - 08.2018
Sales and Marketing Project Coordinator/Admin. Assistant - Ceva Companion Animal Heal North America Headqtrs.
10.2013 - 12.2015
Quote Fulfillment Leader V - GE Industrial Power and Water
07.2012 - 10.2013
Office Manager & Asst. Property Manager - KNM Properties
02.2010 - 06.2012
Field Sales Representative - Lockheed Martin – Energy Efficiency Division
09.2008 - 01.2010
Marketing Analyst II - Sprint
03.2007 - 09.2008
Sales Coordinator, promoted to Fleet Coordinator to Marketing Administrator, promoted to Environmental Record Coordinator promoted to ECM Project Coordinator and Help Desk Analyst II - Aquila – Gas & Electric Utility in 5 states
09.1998 - 08.2007
Region Administrative Assistant - Philip Morris, USA
09.1989 - 08.1998
MCC Community College - N/A, Business
Lee's Summit Senior High School - Diploma, Business
Park University - Business Administration,
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