DEBORAH NAKAMURA
60 Blacksmith Circle,SC
Summary
Proven Automotive Service Advisor with a track record of enhancing customer satisfaction and retention at Butler Chrysler Dodge Jeep. Skilled in complaint handling and repair recommendations, I exceeded monthly revenue targets and maintained high service standards. My relationship-building prowess and efficient warranty management have consistently boosted dealership reputation and customer loyalty.
Overview
15
15
years of professional experience
Work History
Automotive Service Advisor
Butler Chrysler Dodge Jeep
06.2015 - 12.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Service Advisor/Warranty Administrator
Vaden Chevrolet Buick GMC
10.2012 - 06.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Automotive Service Advisor/Warranty Administrator
Hilton Head Audi Volkswagon
03.2010 - 10.2012
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Associate of Science - Business
Jacksonville Community College
Jacksonville, FLSkills
- Complaint handling
- Building relationships
- Customer satisfaction
- Repair recommendations
- Customer relationship management
- Customer retention
- Service recommendations
Timeline
Automotive Service Advisor
Butler Chrysler Dodge Jeep
06.2015 - 12.2024
Automotive Service Advisor/Warranty Administrator
Vaden Chevrolet Buick GMC
10.2012 - 06.2015
Automotive Service Advisor/Warranty Administrator
Hilton Head Audi Volkswagon
03.2010 - 10.2012
Associate of Science - Business
Jacksonville Community College
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