Deborah Nash
Winter Springs,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
- In the Customer Retention Department
- I worked in the call center speaking to customers who left, my job was to "win back" the customers back to AT&T
- When when the customer was not happy with AT&T I was responsible for resolving complaints
- When reaching a customer who for some reason was on my list I was responsible for reviewing the customers current AT&T satisfaction with plan and service.
CEO
A Town Square
11.1999 - Current
- Salary: Private USD Per Year
- Hours per week: 20, Related Skills:
- Run and Operate an award winning online Internet based Department and catalog sales store
- Currently under renovation
- Owner/Operator/CEO
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Associate
Defense Commissary Agency, AVE
09.2008 - 02.2011
- Salary: 0.00 USD Per Year
- Hours per week: 30
- Series: 1101 Pay Plan: GS Grade: 4
- Store Associate (This is a federal job)
- Duties, Accomplishments and Related Skills:
- As a Store Associate I worked independently and as part of a team with routine commissary tasks
- My duties included: assisting customers with prices or location
- Operating an electronic checkout system (cash register), and making correct change
- I was fully responsible for a change fund and check cash drawer
- I was required to perform a variety of duties involved in the handling, preparing, and maintaining of stock levels of grocery and produce items, stocking shelves and display counters
- My duties also included participating in receiving, storing, pricing, and displaying fruit, vegetable, working supplies and equipment when needed in that area
- I participated in conducting inventories and maintaining records of orders, receipts, sales
- I ensured that all shopping areas were clean, neat and safe
- More duties included processing, identifying and handling salvage items out-of-date items and processing mark downs using an RF gun
- Receive requisition order receipts from department managers to place orders of commissary items with suppliers
- I am a fully qualified Front-End Lead I am able to step right in to work as a lead assisting the Front End as needed at any given moment
- When working in a Lead capacity my responsibility was to lead three or more employees in carrying out the main work assignments needed to successfully operate a commissary store
- As an experienced Lead Store Associate, I possess in-depth knowledge of the various practices, procedures, and operations carried out in a full-sized store
- I also possess a practical knowledge of training methods and techniques to be able to instruct lower graded Associates in the various commissary duties and responsibilities
- I also trained for more than 6 months in the CAO Clerk position
- The CAO clerk duties and responsibilities included:
- Operating a computer terminal to maintain the CAO system with accurate data to ensure that optimal order quantities are calculated
- Working with a variety of reports and assist in the maintenance of inventory by checking prices and item descriptions for accuracy and ensuring that orders have proper store/department information
- Operating a hand held RF Gun to verify stock on hand, make adjustments to balance on hands, and make corrections to orders
- Use computer and RF gun to pull and work CAO reports
- Work with vendors to verify product levels and make corrections to their product lines (additions, deletions, etc.)
- I worked with vendors to activate new items and to deactivate deleted items from the inventory
- Make adjustments to orders in situations where there is too little or too much stock on hand
- Assist in stocking shelves on an as-needed basis
- I performed a variety of clerical assistance duties in support of the commissary's Computer Assisted Ordering (CAO) system
- Supervisor: Mr
- John Moore (904-542-3211)
- Okay to contact this Supervisor: Yes
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Assistant Manager Lead/Store Associate DOD
Defense Commissary Agency, DeCA Oceana
10.2004 - 09.2008
- Per week: 32
- Series: 1101 Pay Plan: GS Grade: 04, This is a federal job)
- Duties, Accomplishments and Related Skills:
- Working in the position as Lead Sales Store Associate, I served as a working leader of 70 or more employees
- My duties included distributing and balancing the workload among employees in accordance with established work flow, monitors status and progress of work
- Experience with admin policies, practices, and procedures
- Experienced enough to recommend, establish, and maintain effective and efficient office practices, advise and instruct personnel on proper office and administrative procedures
- Checking work in progress and upon completion to ensure established procedures are followed
- I provided oral and written instruction to employees on specific tasks and job techniques
- I answer questions on procedures, policies, directives, etc
- I provided on the job training to new front end employees
- I work well with others
- Maintained records of work accomplishments and time expended, and prepares production reports as required
- Reviewed and verified records for completion, accuracy, and consistency with store requirements
- I have excellent oral and written communication skills
- I provided input to my supervisor on employee performance and disciplinary problems
- I assisted in work schedule preparation and time and attendance data
- I helped Maintain time and attendance records
- Assisted with twice-monthly payroll activities, ensuring employees were paid as expected and on time
- I made updates to schedules when needed
- I maintained and designed filing systems, both current and historical
- I when needed I checked customer purchases through the use of a computerized cash register scanning system, determining proper pricing and proper credits authorized by food stamps, WIC checks and coupons
- Collected payments, making correct change
- I performed price checks
- I directed patrons in the queue line to the next available cashier
- I received telephone calls at the front end, answering questions and routine inquires
- I determined the nature of calls or business and referring for appropriate assistance
- I escorted visitors to the administrate offices
- I maintained an adequate supply of standard forms and clerical office supplies
- I maintained an adequate supply of coupon boxes, gloves, wipes and cleaning supplies for the front end
- I utilized all automated systems., including fax machines, calculators, computers, printers
- I have excellent record keeping and careful data compliance skills
- I have experience with a variety of administrative support functions
- My duties also include performing Teller duties that included working in and participating in the opening and closing in the cash office
- I performed a variety of duties in various departments of the commissary, such as stocking shelves, operating a cash register, and other administrative support duties
- I am computer software proficient
- I type more than 45 words per minute.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Store Associate
Defense Commissary Agency, DeCA/DOD
05.2002 - 10.2005
- Hours per week: 28
- Series: 1100 Pay Plan: GS Grade: -3
- Sales Store Checker (This is a federal job)
- Duties, Accomplishments and Related Skills:
- A Sales Store Checker operates electronic or scanning cash registers to identify items being purchased by commissary patrons, total the amount due, accept payment, and provide a receipt that shows the quantity and price of the items purchased
- Also provides customer assistance, perform other related clerical duties, and may provide assistance to other workers, such as stocking merchandise.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Vendor/Overnight Stocker
DeCA Vendor Stocker/Schwartz
01.2002 - 05.2002
- Salary: 50.00 USD Per Day
- Hours per week: 20
- Vendor Stocker
- Duties, Accomplishments and Related Skills:
- MAJOR DUTIES
- Stocking Shelves
- Keeping inventory of products stocked, neat and in order.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Sales Representative
AT&T Telephone Company
01.2001 - 11.2001
- Duties, Accomplishments and Related Skills
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Family Support President
USS Bunker Hill USN
01.1996 - 01.1998
- Participated in family and patient activities designed to promote social interaction, reality orientation and intellectual stimulation.
- Supported planning, coordination and development for social services programs to provide for psychosocial needs of patients and families served at facility.
- Counseled patients and families dealing with death and other emotional, mental, environmental and physical trauma.
- Coordinated family and community resources to resolve financial deficits and promote emotional security.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Developed and implemented programs to engage and empower underserved populations.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Family Support President
01.1994 - 01.1995
- Duties, Accomplishments and Related Skills:
- Responsible for the ships family activities
- Holiday parties and events
- Developed a the new welcome greeting program for new arrivals
- Represented the ship on base and off base for Japanese Activities
- Met with the ships
- Captain once a week and worked closely with and provided support to the ships Ombudsman
- Received several awards for my service and for making the USS Bunker Hill's family support group number one
- I was elected to this position by the wives of the ship
- Appointed Vice President from
- Acting president 1994-95 when the current President support group returned to the USA for 4 months for family reasons
- Elected President by the families of the ship.
Adminstrative Assistant/Secretary
University of Central Florida
09.1984 - 05.1987
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
Education
Diploma - General Studies
Oviedo Senior High School
Oviedo, FLGeneral Studies
Seminole Community College
Sanford, FLSchool American Leadership Study Group Culture Studies in Europe - undefined
Oviedo Senior High
Technical or Occupational Certificate - Dental Hygenist/Assistant
American Red Cross Okinawa
3 .1998
Attended first semester on the Horizons Unlimited Scholarship - Computer Science
University Of Central Florida, Some
Orlando, FL12.1986
Coursework, Licenses and Certifications - Business
Florida State University, Some
Tallahassee, FL1 .1979
Bachelor of Arts - Computer Science/Business
Seminole State College of Florida
Sanford, FL12.2023
Skills
- Duties, Accomplishments and Related Skills:
- Typed 50 WPM I am Proficient in PC skills in Microsoft Word, Outlook, Excel, Internet and word processing
- Applications
- I have excellent organizational, customer service and data entry skills I have knowledge of general office
- Automation software, practices, and procedures
- I have a competitive level of proficiency in typing I have the ability to apply my knowledge and skills in the
- Performance of general office support work I am able to prioritize and multi-task while working in a fast paced
- Environment
- In combination with clerical work, general office clerical support I also supervised students in assistant
- Positions in the department
- Certified Business Analyst
- Job Related Training:
- I have working knowledge and experience in the Microsoft Suite package, Microsoft Excel, Microsoft Office
- Word and PowerPoint, Dreamweaver, HTML Language
- Additional Information:
- Multiple Excellent Evaluations Received
- Multiple Outstanding Evaluations Received
- Multiple Monetary Awards
- Multiple Time Off Awards For Good Deeds and Performance
- Type 50 WPM
- 10 Key Proficient
- Computer Proficient
- Brain Bench Certified
- MSPA Sliver Certification
- Experience with a variety of administrative support functions
- Microsoft , Office, Excel, Microsoft Dreamweaver, Microsoft PowerPoint, Microsoft Outlook, HTML -
- Language
- I have strong communication skills
- I have the ability to accurately deal with multiple tasks while meeting demanding deadlines
- I have the ability to perform clerical duties with speed and accuracy without immediate and constant
- Supervision
- I have excellent customer service skills
- I work well with co-workers
- I have the willingness to help with other duties as needed
- Call Triaging
- Executive Management Support
- Research
- Recordkeeping Strengths
- Report Preparation
- Report Creation
- Route Dispatch
- Customer Retention Strategies
- Promotional Support
- Travel Planning
- Delivery Scheduling
- Computer Proficiency
- Stockroom Procedures
- Administrative Support
- Project Management Abilities
- Coordination
- Proofreading
Certification
Language Spoken Written Read English
Japanese Novice
Affiliations
Okinawa Officer's Wives Club - Active Member
Bunker Hill Family Support Group - President/Vice President
Mary Kay - Consultant
Yokosuka Officers Wives Club - Active Member 1996
Timeline
Associate
Defense Commissary Agency, AVE
09.2008 - 02.2011
Assistant Manager Lead/Store Associate DOD
Defense Commissary Agency, DeCA Oceana
10.2004 - 09.2008
Store Associate
Defense Commissary Agency, DeCA/DOD
05.2002 - 10.2005
Vendor/Overnight Stocker
DeCA Vendor Stocker/Schwartz
01.2002 - 05.2002
Sales Representative
AT&T Telephone Company
01.2001 - 11.2001
CEO
A Town Square
11.1999 - Current
Family Support President
USS Bunker Hill USN
01.1996 - 01.1998
Family Support President
01.1994 - 01.1995
Adminstrative Assistant/Secretary
University of Central Florida
09.1984 - 05.1987
Customer Service Representative
AT&T
Diploma - General Studies
Oviedo Senior High School
General Studies
Seminole Community College
School American Leadership Study Group Culture Studies in Europe - undefined
Oviedo Senior High
Technical or Occupational Certificate - Dental Hygenist/Assistant
American Red Cross Okinawa
Attended first semester on the Horizons Unlimited Scholarship - Computer Science
University Of Central Florida, Some
Coursework, Licenses and Certifications - Business
Florida State University, Some
Bachelor of Arts - Computer Science/Business
Seminole State College of Florida