Deborah Nateghi
Springfield,MO
Summary
Dynamic individual with hands-on experience in leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
Transitional Care Manager /Hospice Liasion
Integrity Home Care + Hospice
03.2024 - Current
- Providing hospice awareness through education to facilities, clinics, potential patients, family members, members of community and other identified affiliates of hospice.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Educated individuals on available educational materials, videos, and online sites.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Implemented strategies to increase public awareness of social and community service programs.
- Assessed community needs and identified resources for social and community service programs.
- Researched and located appropriate services for patients with various disorders.
- Asked appropriate open-ended questions to discover individual needs and requirements.
- Collaborated with service members to provide effective transition planning.
- Provided extensive support to patients and helped with acclimation to new settings.
Bereavement Coordinator
Integrity Home Care + Hospice
07.2018 - 04.2024
- Manages the bereavement services programs and leads office and field staff in providing excellent customer service and quality hospice care with focus on coordination and delivery of bereavement services
- Manages the bereavement services programs utilizing professional staff and volunteers as appropriate to the service or event
- Oversees adequacy and appropriateness of bereavement programs for family members
- Develops new bereavement programs and services as needed
- Develops educational programs and materials for patients/families, staff and the community on loss, grief and coping with bereavement
- Oversees bereavement follow up by patient care staff and volunteers.
- Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs.
- Completed initial intakes and follow-up assessments and coordinated resources and referrals based on assessment.
- Planned, coordinated and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.
- Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare, and social agencies.
- Improved office efficiency by effectively managing internal communications and correspondence.
Child & Adult Psychiatry
CoxHealth
07.2016 - 07.2019
- Unit Secretary/Psychiatric Technician
- Responsbile for clerical and administrative tasks including welcoming patients and gathering information, assigning patient mrn numbers, implementing admission and discharge procedures, updating databases and maintaining office and medical supplies
- Other skills: multitasking, telephone etiquette, courtesy, customer focus, and basic IT skills
- Listened to patients' concerns, observed their behavior, and recorded their condition
- Reported changes in patient health or behavior to medical staff
- Lead patients in therapeutic and recreational activities.
Licensed Realtor, Owner
Debbie Nateghi Realty
01.2004 - 01.2019
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Trained and guided team members to maintain high productivity and performance metrics. - Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated properties by knowing local real estate market in great detail
- Inspected properties before listing them on market
- Suggested improvements to sellers that would increase marketability and raise value of properties
- Advertised, marketed, and tailored each listing to correct audience
- Chief negotiator and primary point of contact for all paperwork, including contracts, deeds, and closing statements
- Guided and directed buyers and sellers through closing process, in order to complete transactions successfully.
- Wrote contracts to outline sales and purchases of properties.
Dining Room Supervisor
Baptist Bible College
08.2017 - 05.2018
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Licensed Realtor, Team Lead
Keller Williams Realty, Inc.
01.2007 - 01.2013
- Evaluated properties by knowing the local real estate market in great detail
- Inspected properties before listing them on the market
- Suggested improvements to sellers that would increase marketability and raise the value of properties
- Advertised, marketed, and tailored each listing to the correct audience
- Hired professional home stagers, for interior design improvements, when necessary
- Arranged showings and open houses
- Chief negotiator and primary point of contact for all paperwork, including contracts, deeds, and closing statements
- Acted as a buyer's agent, when necessary
- Prepared official, written offers for buyers based on property inspections
- Guided and directed buyers and sellers through the closing process, in order to complete transactions successfully.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Patient Advocate
Houston Northwest Medical Center, Inc.
01.2009 - 01.2011
- Problem solver
- Served as key point of contact between patients and medical providers
- Answered questions and addressed concerns patients had during and after receiving care.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients and families on healthcare options and financial support resources.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Maintained patient records and updated electronic health systems to safeguard data.
- Advocated for patient rights and access to support resources in healthcare settings.
- Monitored patient progress and provided emotional support.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
Emergency Room Technician
Houston Northwest Medical Center, Inc.
01.1998 - 01.2011
- Provided emergency care to patients in ER by monitoring patients' temperature, pulse, and blood pressure
- Assisted with emergency medical processes, such as dressing wounds and administering stitches
- Compiled all medical paperwork for patients, such as discharge instructions, medical aid documentation, and aftercare guidelines
- Measured and fitted patients with casts or crutches, and instructed patients on proper crutch walking
- Took medical samples from patients, such as blood or urine
- Assisted doctors during medical procedures by handing them medical instruments and monitoring patients' vital signs
- Ensured that patients received their medication
- Informed patients' family members about status of their condition as well as their medical needs
- Facilitated staff and community CPR and First Aide Safety Training.
C.N.A.
Oak Tree Home Health
01.1997 - 01.1999
- Assisted patients with getting in and out of bed
- Assisted patients with personal and oral hygiene
- Performed basic movement exercises
- Assisted in repositioning immobile patients
- Served meals and assisted patients with eating
- Monitored food, water, and medication intake
- Took and reported vital statistics
- Monitored and reported any behavior, health, or vital statistic changes
- Assisted patients in mobility
- Offered compassion to patients and loved ones
- Traveled to multiple locations (for patients that required travel)
- Multi tasked caring for multiple patients at once.
IT Repair Technician
Compaq Computer Corporation
01.1997 - 01.1999
- Maintained computers optimal operational levels, diagnosed issues, made recommendations for repair or replacement to customers and test any new parts that were installed
Education
Bachelor of Science - Counseling
Baptist Bible College And Graduate School of Theology
Springfield, MOReal Estate - Real Estate Development
Champions School of Real Estate
Houston, TexasEMS -
Harris County Community College
Diploma - Accounting And Business Management
North Harris Community College
Houston, Texas05.1995
Skills
- Staff Development
- Performance Management
- Team Leadership
- Relationship building and rapport
- Mentoring and Coaching
- Goal Setting
- Verbal and written communication
- Issue Resolution
- Team Collaboration
- Policies and procedures implementation
- Assessment capabilities
- Conflict Mediation
- Decision-Making
- Training and mentoring
- Account Management
Timeline
Transitional Care Manager /Hospice Liasion
Integrity Home Care + Hospice
03.2024 - Current
Bereavement Coordinator
Integrity Home Care + Hospice
07.2018 - 04.2024
Dining Room Supervisor
Baptist Bible College
08.2017 - 05.2018
Child & Adult Psychiatry
CoxHealth
07.2016 - 07.2019
Patient Advocate
Houston Northwest Medical Center, Inc.
01.2009 - 01.2011
Licensed Realtor, Team Lead
Keller Williams Realty, Inc.
01.2007 - 01.2013
Licensed Realtor, Owner
Debbie Nateghi Realty
01.2004 - 01.2019
Emergency Room Technician
Houston Northwest Medical Center, Inc.
01.1998 - 01.2011
C.N.A.
Oak Tree Home Health
01.1997 - 01.1999
IT Repair Technician
Compaq Computer Corporation
01.1997 - 01.1999
Bachelor of Science - Counseling
Baptist Bible College And Graduate School of Theology
Real Estate - Real Estate Development
Champions School of Real Estate
EMS -
Harris County Community College
Diploma - Accounting And Business Management
North Harris Community College
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