Dynamic individual with hands-on experience in leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
Transitional Care Manager /Hospice Liasion
Integrity Home Care + Hospice
03.2024 - Current
Providing hospice awareness through education to facilities, clinics, potential patients, family members, members of community and other identified affiliates of hospice.
Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
Solved conflicts and addressed issues that occurred between other entities and business.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Devised and implemented processes and procedures to streamline operations.
Maintained database systems to track and analyze operational data.
Educated individuals on available educational materials, videos, and online sites.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Implemented strategies to increase public awareness of social and community service programs.
Assessed community needs and identified resources for social and community service programs.
Researched and located appropriate services for patients with various disorders.
Asked appropriate open-ended questions to discover individual needs and requirements.
Collaborated with service members to provide effective transition planning.
Provided extensive support to patients and helped with acclimation to new settings.
Bereavement Coordinator
Integrity Home Care + Hospice
07.2018 - 04.2024
Manages the bereavement services programs and leads office and field staff in providing excellent customer service and quality hospice care with focus on coordination and delivery of bereavement services
Manages the bereavement services programs utilizing professional staff and volunteers as appropriate to the service or event
Oversees adequacy and appropriateness of bereavement programs for family members
Develops new bereavement programs and services as needed
Develops educational programs and materials for patients/families, staff and the community on loss, grief and coping with bereavement
Oversees bereavement follow up by patient care staff and volunteers.
Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs.
Completed initial intakes and follow-up assessments and coordinated resources and referrals based on assessment.
Planned, coordinated and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.
Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare, and social agencies.
Improved office efficiency by effectively managing internal communications and correspondence.
Child & Adult Psychiatry
CoxHealth
07.2016 - 07.2019
Unit Secretary/Psychiatric Technician
Responsbile for clerical and administrative tasks including welcoming patients and gathering information, assigning patient mrn numbers, implementing admission and discharge procedures, updating databases and maintaining office and medical supplies
Other skills: multitasking, telephone etiquette, courtesy, customer focus, and basic IT skills
Listened to patients' concerns, observed their behavior, and recorded their condition
Reported changes in patient health or behavior to medical staff
Lead patients in therapeutic and recreational activities.
Licensed Realtor, Owner
Debbie Nateghi Realty
01.2004 - 01.2019
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Liaised between buyers and sellers to provide positive experiences for both parties.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed day-to-day business operations.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Interacted well with customers to build connections and nurture relationships.
Evaluated properties by knowing local real estate market in great detail
Inspected properties before listing them on market
Suggested improvements to sellers that would increase marketability and raise value of properties
Advertised, marketed, and tailored each listing to correct audience
Chief negotiator and primary point of contact for all paperwork, including contracts, deeds, and closing statements
Guided and directed buyers and sellers through closing process, in order to complete transactions successfully.
Wrote contracts to outline sales and purchases of properties.
Dining Room Supervisor
Baptist Bible College
08.2017 - 05.2018
Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Set and oversaw weekly and special event menu plans.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Controlled expenses and boosted profitability by managing food and labor costs.
Controlled food costs and managed inventory.
Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Maximized team productivity by expertly delegating tasks to kitchen staff.
Supervised food presentation and plating to enhance visual appeal.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Licensed Realtor, Team Lead
Keller Williams Realty, Inc.
01.2007 - 01.2013
Evaluated properties by knowing the local real estate market in great detail
Inspected properties before listing them on the market
Suggested improvements to sellers that would increase marketability and raise the value of properties
Advertised, marketed, and tailored each listing to the correct audience
Hired professional home stagers, for interior design improvements, when necessary
Arranged showings and open houses
Chief negotiator and primary point of contact for all paperwork, including contracts, deeds, and closing statements
Acted as a buyer's agent, when necessary
Prepared official, written offers for buyers based on property inspections
Guided and directed buyers and sellers through the closing process, in order to complete transactions successfully.
Coached team members in techniques necessary to complete job tasks.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assisted in recruitment to build team of top performers.
Conducted regular reviews of operations and identified areas for improvement.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Educated staff on organizational mission and goals to help employees achieve success.
Patient Advocate
Houston Northwest Medical Center, Inc.
01.2009 - 01.2011
Problem solver
Served as key point of contact between patients and medical providers
Answered questions and addressed concerns patients had during and after receiving care.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
Worked effectively with staff from all departments to coordinate resolutions.
Responded to patient concerns and questions with compassionate and knowledgeable service.
Educated patients and families on healthcare options and financial support resources.
Facilitated communication between patients, families and healthcare providers to support comprehension.
Maintained patient records and updated electronic health systems to safeguard data.
Advocated for patient rights and access to support resources in healthcare settings.
Monitored patient progress and provided emotional support.
Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
Stayed calm under pressure to and successfully dealt with difficult situations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Resolved customer complaints using established follow-up procedures.
Engaged with patients to provide critical information.
Helped address client complaints through timely corrective actions and appropriate referrals.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Taught patients and families to use at-home medical equipment.
Answered incoming calls, scheduled appointments and filed medical records.
Recommended service improvements to minimize recurring patient issues and complaints.
Provided excellent customer service to patients and medical staff.
Facilitated communication between patients and various departments and staff.
Emergency Room Technician
Houston Northwest Medical Center, Inc.
01.1998 - 01.2011
Provided emergency care to patients in ER by monitoring patients' temperature, pulse, and blood pressure
Assisted with emergency medical processes, such as dressing wounds and administering stitches
Compiled all medical paperwork for patients, such as discharge instructions, medical aid documentation, and aftercare guidelines
Measured and fitted patients with casts or crutches, and instructed patients on proper crutch walking
Took medical samples from patients, such as blood or urine
Assisted doctors during medical procedures by handing them medical instruments and monitoring patients' vital signs
Ensured that patients received their medication
Informed patients' family members about status of their condition as well as their medical needs
Facilitated staff and community CPR and First Aide Safety Training.
C.N.A.
Oak Tree Home Health
01.1997 - 01.1999
Assisted patients with getting in and out of bed
Assisted patients with personal and oral hygiene
Performed basic movement exercises
Assisted in repositioning immobile patients
Served meals and assisted patients with eating
Monitored food, water, and medication intake
Took and reported vital statistics
Monitored and reported any behavior, health, or vital statistic changes
Assisted patients in mobility
Offered compassion to patients and loved ones
Traveled to multiple locations (for patients that required travel)
Multi tasked caring for multiple patients at once.
IT Repair Technician
Compaq Computer Corporation
01.1997 - 01.1999
Maintained computers optimal operational levels, diagnosed issues, made recommendations for repair or replacement to customers and test any new parts that were installed
Education
Bachelor of Science - Counseling
Baptist Bible College And Graduate School of Theology
Springfield, MO
Real Estate - Real Estate Development
Champions School of Real Estate
Houston, Texas
EMS -
Harris County Community College
Diploma - Accounting And Business Management
North Harris Community College
Houston, Texas
05.1995
Skills
Staff Development
Performance Management
Team Leadership
Relationship building and rapport
Mentoring and Coaching
Goal Setting
Verbal and written communication
Issue Resolution
Team Collaboration
Policies and procedures implementation
Assessment capabilities
Conflict Mediation
Decision-Making
Training and mentoring
Account Management
Timeline
Transitional Care Manager /Hospice Liasion
Integrity Home Care + Hospice
03.2024 - Current
Bereavement Coordinator
Integrity Home Care + Hospice
07.2018 - 04.2024
Dining Room Supervisor
Baptist Bible College
08.2017 - 05.2018
Child & Adult Psychiatry
CoxHealth
07.2016 - 07.2019
Patient Advocate
Houston Northwest Medical Center, Inc.
01.2009 - 01.2011
Licensed Realtor, Team Lead
Keller Williams Realty, Inc.
01.2007 - 01.2013
Licensed Realtor, Owner
Debbie Nateghi Realty
01.2004 - 01.2019
Emergency Room Technician
Houston Northwest Medical Center, Inc.
01.1998 - 01.2011
C.N.A.
Oak Tree Home Health
01.1997 - 01.1999
IT Repair Technician
Compaq Computer Corporation
01.1997 - 01.1999
Bachelor of Science - Counseling
Baptist Bible College And Graduate School of Theology
Real Estate - Real Estate Development
Champions School of Real Estate
EMS -
Harris County Community College
Diploma - Accounting And Business Management
North Harris Community College
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