Talented Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving company goals. Expertly manages inventory while looking for new ways to improve the operation process.
Audit legal documents for completion and compliance, processing documents, fulfill orders to various jurisdictions, problem solve and research customer issue. Excellent customer service to internal and external customers.
Ability to apply overlays, trends and patterns established by Federal, State and investors while staying abreast of constant changes in all regulatory underwriter provision areas. Analyzed, researched, and evaluated loan documents for accuracy, completeness and compliancy by reviewing financial statements, credit reports, title reports and other related documents to make a decision worthiness. Knowledge of Windows, Microsoft Office and Power BI>
Coordinated regional operations for Wells Fargo properties. Verified inventory count accuracy by cross-referencing physical counts against computerized records thru POS software. Analyzed data collected during inspections to ensure accuracy and consistency and reduced overhead capital. Established and managed relationships with City of Cleveland, and other county associations to improve Wells Fargo's public perception. Achieved Shared Success and Service Conference Award(2014).
Consulted with employees and their employers on property management benefits to optimize the service of the program. Analysis of monthly and quarterly inspection reports with coordination of repairs and other maintenance services. Responsible for the financial aspect of homeowner accounts including receivables, payables and yearly account summaries. Proactive management of properties to defuse potential escalations and provide client satisfaction.
Effective working relationships with vendors to achieve common goals and reconcile variances. Utilized to POS/WMS software for inventory in the West Coast. Assisted in the processing of daily orders, and identified causes of issues. Ensured vendors followed company policies and procedures.