Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Nauer

Brecksville,OH

Summary

Talented Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving company goals. Expertly manages inventory while looking for new ways to improve the operation process.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Corporation Service Company, CSC
Wilmington, DE
12.2023 - Current

Audit legal documents for completion and compliance, processing documents, fulfill orders to various jurisdictions, problem solve and research customer issue. Excellent customer service to internal and external customers.

Underwriter II

Nations Lending Corporation
Independence, OH
08.2017 - 03.2023

Ability to apply overlays, trends and patterns established by Federal, State and investors while staying abreast of constant changes in all regulatory underwriter provision areas. Analyzed, researched, and evaluated loan documents for accuracy, completeness and compliancy by reviewing financial statements, credit reports, title reports and other related documents to make a decision worthiness. Knowledge of Windows, Microsoft Office and Power BI>

REO Inspector

Wells Fargo Bank, NA
Des Moines, Iowa
01.2014 - 08.2017

Coordinated regional operations for Wells Fargo properties. Verified inventory count accuracy by cross-referencing physical counts against computerized records thru POS software. Analyzed data collected during inspections to ensure accuracy and consistency and reduced overhead capital. Established and managed relationships with City of Cleveland, and other county associations to improve Wells Fargo's public perception. Achieved Shared Success and Service Conference Award(2014).

Property Manager

Dwellworks
Cleveland, OH
08.2010 - 09.2012

Consulted with employees and their employers on property management benefits to optimize the service of the program. Analysis of monthly and quarterly inspection reports with coordination of repairs and other maintenance services. Responsible for the financial aspect of homeowner accounts including receivables, payables and yearly account summaries. Proactive management of properties to defuse potential escalations and provide client satisfaction.

State Coordinator

LPS Field Services
Solon, OH
08.2008 - 06.2010

Effective working relationships with vendors to achieve common goals and reconcile variances. Utilized to POS/WMS software for inventory in the West Coast. Assisted in the processing of daily orders, and identified causes of issues. Ensured vendors followed company policies and procedures.

Education

Bachelor of Science -

Ohio University
Athens, OH
06-1995

Skills

  • Customer Support/Service
  • Microsoft Office Proficient
  • Inventory experience
  • Self Starter

Timeline

Customer Service Associate

Corporation Service Company, CSC
12.2023 - Current

Underwriter II

Nations Lending Corporation
08.2017 - 03.2023

REO Inspector

Wells Fargo Bank, NA
01.2014 - 08.2017

Property Manager

Dwellworks
08.2010 - 09.2012

State Coordinator

LPS Field Services
08.2008 - 06.2010

Bachelor of Science -

Ohio University
Deborah Nauer