Deborah OBrien

• Managed office operations, ensuring seamless communication between departments and clients.
• Coordinated scheduling for staff and funeral services, enhancing workflow efficiency.
• Maintained accurate records of service contracts and client information using industry-specific software.
• Developed processes for inventory management, improving supply availability and reducing waste.
• Trained new administrative staff on office protocols and client interaction strategies.
• Oversaw vendor relations, negotiating contracts to optimize service delivery and cost-effectiveness.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reconciled account files and produced monthly reports.
• Planned and coordinated event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
• Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
• Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
• Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
• Enhanced customer service by developing feedback system that addressed client concerns promptly.
• Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
• Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.

• Coordinated surgical schedules, ensuring optimal utilization of operating room resources.
• Managed patient communications, addressing inquiries and providing pre-operative instructions.
• Collaborated with medical staff to streamline surgical workflows and improve patient experience.
• Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
• Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
• Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
• Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
• Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
• Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
• Coordinated with facilities to set up surgeries for Dr Steven Pelaez who is a Colon Rectal Specialist and General Surgeon.
• Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
• Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
• Verified insurance coverage and obtained pre-authorizations.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Educated patients about surgeries and provided treatment plan documentation.
• Updated daily operating room calendars with accurate appointment schedules.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Checked patients in and out and collected payments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Processed medical insurance claims and payments.
• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
• Provided exceptional customer service, addressing patient inquiries and concerns promptly.
• Coordinated communication between patients and medical staff to enhance workflow efficiency.
• Developed patient follow-up protocols, improving overall patient satisfaction ratings.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Organized and maintained files and records to ensure up-to-date documentation.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Greeted visitors warmly, creating positive first impression of organization.
• Collected payments, processed transactions and updated relevant records.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.

At the time of these two positions, they called the person who billed out new vehicles to purchasers, Auto Billers.

I did all the paperwork necessary for the sale of new trucks and cars.

I also did all the paperwork necessary for the title and registration of the vehicles, issued new license plates, and turned all documents into the Department of Motor Vehicles.