DEBORAH OLATUNJI
Newark
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Verizon Customer Service Representative Internship
Ascension Management
05.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
AutoZone
02.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE CASHIER
Walgreens
09.2021 - 01.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
TEAM MEMBER
Wendy's Restaurant
12.2019 - 08.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Accountancy - Accounting And Business Management
New Jersey City University
Jersey City, NJ05.2025
High School Diploma - undefined
Irvington High School
Irvington, NJ06.2021
Skills
- Time managment
- Problem solving
- Customer Complaint Resolution
- Customer Service and Assistance
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Account management
- Spreadsheets
LANGUAGES
yoruba
Native or Bilingual
Timeline
Verizon Customer Service Representative Internship
Ascension Management
05.2024 - 08.2024
Customer Service Representative
AutoZone
02.2023 - 04.2024
CUSTOMER SERVICE CASHIER
Walgreens
09.2021 - 01.2023
TEAM MEMBER
Wendy's Restaurant
12.2019 - 08.2021
High School Diploma - undefined
Irvington High School
Bachelor of Accountancy - Accounting And Business Management
New Jersey City University
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