Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Olivas

400 Wolff St. Denver,CO

Summary

Proven Customer Service Representative at Optum, adept in conflict resolution and Microsoft Excel, significantly enhanced customer loyalty through empathetic complaint handling and efficient problem-solving. Skilled in transforming high-stress situations into positive outcomes, demonstrating exceptional critical thinking and computer proficiency.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Optum
08.2000 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Medical Billing - Medical Billing

Barnes Business College
Denver, CO
01.1982

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Microsoft Outlook

Timeline

Customer Service Representative

Optum
08.2000 - 01.2023

Medical Billing - Medical Billing

Barnes Business College

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Deborah Olivas