Summary
Overview
Work History
Education
Skills
Professional Qualifications
Personal Information
Related Experience
Affiliations
Certification
Timeline
Generic

Deborah Oliver

Riverview,FL

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in Clinical Informatics, direct patient care, and leadership. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Per-Diem Critical Care RN

BayCare Health System
01.2024 - Current
  • Direct patient care in a critical care setting
  • Critical thinking and autonomy for advocating patient safety and best practice
  • Holistic support of the patient and family during extreme high stressed times.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
  • Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
  • Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post-hospitalization.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.

Clinical Informatics

Commonwealth Care Alliance
10.2022 - Current
  • Enhance, build, and support the electronic health record for a rapidly growing care providing health insurance organization
  • Driving best practice through metrics obtained from implementations
  • High regard for regulatory and contractual needs while upholding best practice and improving member care and community connections.
  • Wrote reports, correspondence and document workflows.
  • Developed customized clinical informatics solutions for diverse healthcare settings, adapting functionality to meet unique needs and workflow requirements.
  • Conducted thorough evaluations of existing clinical informatics systems, proposing actionable recommendations for improvements that increased overall efficiency.
  • Served as a liaison between IT and clinical departments, fostering open communication channels and facilitating successful project implementation.
  • Influenced positive change within the organization through championing best practices in health informatics management and advocating for continuous improvement initiatives.
  • Leveraged advanced knowledge of regulatory requirements to ensure compliance with relevant standards across all aspects of clinical informatics practice.
  • Managed complex projects from inception through completion, consistently delivering high-quality results within tight timeframes and budget constraints.
  • Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
  • Applied medical subject matter knowledge to improve IT systems and functions.
  • Researched and validated clinical data.
  • Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
  • Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
  • Influenced care outcomes by implementing improvements and optimizing health information technology.
  • Developed and updated health information systems and interfaces.

CVICU, MICU, PCU, Hospice, Clinical Informatics

AtlantiCare
03.2014 - 09.2023
  • Direct patient care in critical care setting
  • Streamlined data management processes by implementing efficient workflows and database systems.
  • Spearheaded cross-functional projects aimed at streamlining operations through better use of technology resources within the organization.
  • Evaluated emerging technologies for potential integration into existing informatics systems, staying ahead of industry advancements.
  • Reduced operational costs through implementation of automated data processing solutions.
  • Optimized data accuracy for improved decision-making with thorough quality control measures.
  • Promoted culture of continuous improvement by fostering open communication channels between informatics specialists and other team members, enabling efficient resolution of challenges.
  • Enhanced patient care by developing and implementing electronic health record systems.
  • Conducted in-depth data analyses to identify trends and patterns, informing organizational decision making.
  • Contributed to the development of policies and procedures related to information management within the organization.
  • Created comprehensive documentation for all implemented systems, facilitating easy reference for future troubleshooting or modifications.
  • Lead RN, preceptor
  • Critical thinking and autonomy for advocating patient safety and best practice
  • Holistic support of the patient and family during extreme high stressed times
  • Fully supported during Covid – 19 pandemic
  • Enhancement of EHR through optimization with high regard for regulatory and quality measures and preservation of clinical workflow
  • Educational support and development via virtual, elbow to elbow and designed classes for inpatient and ambulatory clinicians
  • Overseeing projects for Regulatory and Quality initiative to meet the request of organizational leadership and standards of CMS, Magnet, and other valued designations
  • Designed and Validated EMR Optimizations directly with Analyst to enhance workflow and peak performance through use of advanced metrics via Lights On to proactively identify areas of improvement and hone educational deficits
  • 24hr On Call support to end users to prevent workflow degradation
  • Leadership through Team Lead/RN Charge
  • Lean/ Six Sigma white belt.
  • Collaborated with interdisciplinary teams to develop healthcare informatics strategies, improving overall efficiency and effectiveness.
  • Provided training and support to staff on new software applications, ensuring optimal utilization of technology resources.
  • Ensured compliance with relevant regulations governing patient privacy and security within informatics systems.
  • Developed user-friendly data visualization tools for easier access and interpretation of complex information.
  • Assessed system performance regularly, identifying areas for improvement and implementing necessary updates or upgrades as needed.
  • Increased collaboration between departments through the creation of centralized data repositories accessible to all stakeholders.
  • Served as liaison between end-users and health IT team.
  • Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
  • Applied medical subject matter knowledge to improve IT systems and functions.
  • Researched and validated clinical data.
  • Analyzed electronic health records to identify areas for care improvement and cost reduction.
  • Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
  • Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes,
  • Worked with product engineering team to define clinical requirements and assist with testing.
  • Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
  • Consulted professional standards of care, scientific evidence and practice to evaluate health care programs.
  • Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
  • Influenced care outcomes by implementing improvements and optimizing health information technology.
  • Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes.
  • Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.

Nurse Clinical Manager

HCA Florida Brandon Hospital
10.2021 - 10.2022

Direct manager for a team of 35 clinicians in 2 cardiac intensive care units/ STS 3/3-star Open Heart Unit

  • Maintained or exceeded quality standards for Press Ganey, CMS and other regulatory bodies
  • Develop educational plans, risk Management support, service recovery, staffing, coaching, disciplinary support
  • Served as RN-ICU for various West Florida HCA locations in the CVI through 3rd party staffing coordinators.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
  • Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
  • Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
  • Oversaw overall operation of nursing services and patient care.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
  • Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
  • Selected, promoted and terminated staff members.
  • Reviewed operational policies and recommended solutions and change to medical director.
  • Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
  • Conducted comprehensive audits of clinical practices, identifying areas for quality improvement.
  • Enhanced patient care standards by developing and implementing comprehensive training for nursing staff.
  • Improved staff morale and retention by initiating recognition programs and professional development opportunities.
  • Achieved significant reduction in medication errors through rigorous overhaul of drug administration protocols.
  • Established patient feedback system to identify areas for service enhancement.
  • Organized professional training workshops on latest healthcare technologies and practices.
  • Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
  • Implemented cost-saving measures without compromising on quality of patient care.
  • Monitored unit budget to meet financial objectives for spend rate and funding.

Staff RN ICU

Advent Health
08.2021 - 11.2021
  • Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
  • Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
  • Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Health Care Case Manager, Community Health RN

Rutgers University
07.2012 - 10.2014
  • Performing pre-placement assessments and managing continuity of care for foster children
  • Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
  • Reviewed caseload of 125 patients on a revolving basis to insure quality of care and follow up.
  • Conducted utilization review to verify medically necessary care is received in correct setting.
  • Streamlined case management processes by maintaining accurate documentation and utilizing up-to-date technology tools.
  • Maintained a high level of professionalism when dealing with sensitive information or difficult situations involving patients and their families.
  • Promoted a positive work environment by providing support and guidance to colleagues in navigating complex cases.
  • Collaborated with multidisciplinary teams to develop holistic care strategies that addressed the physical, emotional, and social needs of patients.
  • Educated patients and families on disease process, treatment options, and available community resources to empower informed decision making.
  • Advocated for patient needs during interdisciplinary meetings to ensure optimal care delivery tailored to individual preferences.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Conducted in-home visits to provide supportive services.
  • Facilitated family meetings to discuss patient care plans.

RN, Charge Nurse Intensive Care Unit

Shore Medical Center
05.2008 - 10.2013
  • RN team lead for a 12-bed medical intensive care unit
  • Code Blue leader, Medical Emergency Team leader
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Education

Bachelor of Science - Nursing

Rutgers University
New Brunswick, NJ
05.2018

Associate of Applied Science - Nursing

Atlantic Cape Community College
Mays Landing, NJ
05.2008

Licensed Practical Nursing - Nursing

Cape May County Technical School
Cape May Court House, NJ
05.2005

Skills

  • Strong Clinical Judgment
  • Nursing staff leadership
  • Case Management
  • High level of autonomy
  • Complex Problem-Solving
  • EMR / EHR
  • Acute care expertise
  • Data Collection
  • Managing deadlines

Professional Qualifications

FL, RN9569084, 2025, NJ, 26NR13760200, 2024, BLS, 7/2025, ACLS, 6/2025, CCRN, 2024

Personal Information

Title: BSN, RN, CCRN

Related Experience

  • BayCare Health System, Tampa, FL, Per-Diem Critical Care RN, 2024, present, Direct patient care in a critical care setting. Critical thinking and autonomy for advocating patient safety and best practice. Holistic support of the patient and family during extreme high stressed times.
  • Commonwealth Care Alliance, Boston, MA, BSN Clinical Informatics, 2022, present, Enhance, build, and support the electronic health record for a rapidly growing care providing health insurance organization. Driving best practice through metrics obtained from implementations. High regard for regulatory and contractual needs while upholding best practice and improving member care and community connections.
  • AtlantiCare, Pomona, NJ, BSN CVICU, MICU, PCU, Hospice, Clinical Informatics, 2014, 2023, Direct patient care in a critical care setting. Lead RN, preceptor. Critical thinking and autonomy for advocating patient safety and best practice. Holistic support of the patient and family during extreme high stressed times. Fully supported during Covid – 19 pandemic. Enhancement of EHR through optimization with high regard for regulatory and quality measures and preservation of clinical workflow. Educational support and development via virtual, elbow to elbow and designed classes for inpatient and ambulatory clinicians. Overseeing projects for Regulatory and Quality initiative to meet the request of organizational leadership and meet the standards of CMS, Magnet, and other valued designations. Designed and Validated EMR Optimizations directly with Analyst to enhance workflow and peak performance through use of advanced metrics via Lights On to proactively identify areas of improvement and hone educational deficits. 24hr. On Call support to end users to prevent workflow degradation. Leadership through Team Lead/RN Charge. Lean/ Six Sigma white belt.
  • HCA Florida Brandon Hospital, Brandon, FL, Critical Care Manager, 2021, 2022, Direct manager for a team of 35 clinicians in 2 cardiac intensive care units/ STS 3/3-star Open Heart Unit. Maintained or exceeded quality standards for Press Ganey, CMS and other regulatory bodies. Develop educational plans, risk Management support, service recovery, staffing, coaching, disciplinary support. Served as RN-ICU for various West Florida HCA locations in the CVI through 3rd party staffing coordinators.
  • Advent Health, Tarpon Springs, FL, Staff RN ICU, 2021, Full time employment in the Medical ICU setting, Covid support
  • Rutgers University, Stratford, NJ, Health Care Case Manager, Community Health RN, 2012, 2014, Performing pre-placement assessments and managing continuity of care for foster children
  • Shore Medical Center, Somers Point, NJ, RN, Charge Nurse Intensive Care Unit, 2008, 2013, RN team lead for a 12-bed medical intensive care unit, Code Blue leader, Medical Emergency Team leader
  • America's Best Contacts and Eyeglasses, SC & PA, General Manager/Assistant Manager, 2002, 2005, Maintained operations of a high-volume Optical Retail and O.D. optical practice
  • Sears, Anderson, SC, HUB Supervisor, 1997, 2002, Administrative responsibilities include hiring, firing, annual reviews, training, and payroll

Affiliations

  • AINA
  • AACN

Certification

  • Basic Life Support Certification (BLS)
  • Advanced Cardiac Life Support Certification (ACLS)
  • Registered Nurse License (RN) - State Board of Nursing.
  • Critical Care Registered Nurse (CCRN) - American Association of Critical-Care Nurses.

Timeline

Per-Diem Critical Care RN

BayCare Health System
01.2024 - Current

Clinical Informatics

Commonwealth Care Alliance
10.2022 - Current

Nurse Clinical Manager

HCA Florida Brandon Hospital
10.2021 - 10.2022

Staff RN ICU

Advent Health
08.2021 - 11.2021

CVICU, MICU, PCU, Hospice, Clinical Informatics

AtlantiCare
03.2014 - 09.2023

Health Care Case Manager, Community Health RN

Rutgers University
07.2012 - 10.2014

RN, Charge Nurse Intensive Care Unit

Shore Medical Center
05.2008 - 10.2013

Bachelor of Science - Nursing

Rutgers University

Associate of Applied Science - Nursing

Atlantic Cape Community College

Licensed Practical Nursing - Nursing

Cape May County Technical School
Deborah Oliver